Great service as always. We had a loner car. Our vehicle was completed as promised.
Thank you,
Mark & Jackie Starr
11/5/2018
Davis G. VERIFIED CUSTOMER
My main concern is always customer service. I never care what I have to pay or what needs to be done, I just want to be treated right and I must say that Pete's customer service is/was second to none. He kept me well informed, he was courteous and professional, made sure I understood my options, but best of all he personally lent a hand to my truck when the garage was lagging behind. I could not ask for better!
11/5/2018
JOHN S. VERIFIED CUSTOMER
None of the issues were corrected. Alignment is still incorrect. Backup camera works less than when I brought it in, and I have new check engine codes.
11/4/2018
Dennis J. VERIFIED CUSTOMER
She was very helpful and I greatly appreciate her help.
11/4/2018
JAMES S. VERIFIED CUSTOMER
Daven Anthony is the best!!
11/4/2018
Sandra N. VERIFIED CUSTOMER
Felt comfortable with Ken and he was very knowledgeable, a pleasure to have him as my service advisor
11/4/2018
Kim K. VERIFIED CUSTOMER
Since my car was in for a recall felt I should have been given a rental the entire time you had my car. I was only offered a rental when the replacement part was defective and you had to order another one.
11/4/2018
Timothy H. VERIFIED CUSTOMER
Great guy. Friendly and efficient.
11/4/2018
Gregory M. VERIFIED CUSTOMER
Excellent customer service by Fleet Department at Grapevine Ford.
11/4/2018
DENNIS K. VERIFIED CUSTOMER
the nav system on my 17 wrangler failed. i will possibly be without navigation for up to 10 weeks. this is not good publicity for chrysler!
11/4/2018
Scott S. VERIFIED CUSTOMER
I’ve worked with Hugh since i first purchased my suburban and he has been professional, timely and communicates very well.
11/4/2018
Linda S. VERIFIED CUSTOMER
I forgot to mention to Nick that the Bluetooth devise is not hooked up. Those at the dealership could not enable it. they said they would call me to bring the Sonic in the next day. Never heard a word from them. I planned on having it enabled at my first servicing. I would like to make an appt to have it looked at.
Thank you
I will be waiting for your response (ho hum)
Linda S
11/4/2018
Chris V. VERIFIED CUSTOMER
John was fine. I just feel everytime I bring my vehicle in it is always a week that you have it. I think your service is too slow, you always have my vehicle for way too long. I will not get another Dodge vehicle in the future because of this
11/4/2018
Margaret H. VERIFIED CUSTOMER
Muhsen was very attentive and efficient, great service!
11/4/2018
FELICIA O. VERIFIED CUSTOMER
It was very efficient and Evan was helpful
11/4/2018
TOM F. VERIFIED CUSTOMER
Previous work on brakes caused a problem that still exists after two follow up visits. I appreciated the no charges for work done this time and Hugo does a good job of representing the customer but the problem still exists.
11/4/2018
WAYNE W. VERIFIED CUSTOMER
Debbie kept me up to date on the progress of my truck. She was very friendly and professional.
11/4/2018
Diana R. VERIFIED CUSTOMER
He was great as always
11/4/2018
JEAN C. VERIFIED CUSTOMER
Awesome service!
11/4/2018
STEVEN R. VERIFIED CUSTOMER
I have had two wonderful experiences with Nick. I look forward to having him take care of me next time I need service.