Hung up on my wife. Why would that be done? If this experience represents Ford customer service, I think I will be going next door and getting a Toyota. 20+ years of buying, selling, and servicing automobiles, our family have never been treated this poorly. Additionally, 20 minutes after leaving the facility, the check engine light came on. Upon contacting the dealership, no concern was shown and was transferred to leave a voicemail. Once the service advisor called,again little concern was shown, and I was informed if I brought my vehicle in 3 days later they would "take a look". I truly hope this is not common practice, and subpar serivce is not the standard for Ford.
12/20/2018
Mackey A. VERIFIED CUSTOMER
It was the worst service visit experience I have ever gone through. Along with finding out there is a 2 month wait to get a car detail that I was charged $2000 in my agreement that I was led to believe was a free included package. Overall very disappointed with Grapevine Ford.
12/20/2018
Judy F. VERIFIED CUSTOMER
Airpark did not follow through with my insurance company which I had contacted them prior to my appointment. I was charged twice for the window. The original window is tinted. Airpark Jeep Did not retint or ask me if I would like it to be re-tinted. When I asked about this later I was told the airport Dodge does not do tinting; however, hey tinting service operates at Airpark Jeep Your customer service leaves a lot to be desired. You would not be my first choice for service.
12/19/2018
CHANEL E. VERIFIED CUSTOMER
Kenneth is always so caring and helpful. He’s willing to go out of his way to help his customers understand the services needed.
12/19/2018
Vince F. VERIFIED CUSTOMER
Great customer relationship with Mike Doyon
Kept me inform of the status on my wife mini van.
Very friendly
12/19/2018
Michelle B. VERIFIED CUSTOMER
Pete Roshell was helpful and knowledgeable about my daughter’s car history that we bought at your dealership. He dispelled my fears about getting the major service done on Christmas eve and took the car yesterday morning. My husband is a national dealer consultant, Pete is probably one of the best advisors we’ve ever dealt with. Glad to have him here in at Grapevine Ford-Lincoln. Wish he had been here when I had my Lincoln.
Happy Holidays, the Beaudettes
12/19/2018
AARON S. VERIFIED CUSTOMER
Daven is the best! Only reason I keep coming back.
12/19/2018
LOVONNE B. VERIFIED CUSTOMER
The car wash wasn't as good as I would expect; especially before having the Zyrtec applied. Lauren did a great job of giving oversight to the work. It was all on the service guys, themself.
12/19/2018
MARGARITA A. VERIFIED CUSTOMER
Jonathan, service employee , was very helpful and very polite.
12/19/2018
Luz A. VERIFIED CUSTOMER
Always I feel Wonderful with Air Park service, thank you very much!
12/19/2018
CONNIE S. VERIFIED CUSTOMER
Charlie was the best service tech I have had in over 5 years
Of using your service.
12/19/2018
Mark S. VERIFIED CUSTOMER
Hugh is awesome at taking care of your customers
12/19/2018
JUNE R. VERIFIED CUSTOMER
I drive 50 miles from Gold Canyon just to come to your dealership. This is the 3rd jeep I have bought from your dealership. George was excellent! The employees there are very professional. I'm always impressed. Thanks!
12/19/2018
Kimberly R. VERIFIED CUSTOMER
Horrible experience in service department. brought my vehicle there several times with an obvious concern to be told repeatedly everything was fine. It broke down twice and was towed the second time. Finally with the help of Jeep customer service and the excellent Moore dealership got issue resolved. The service department at Airpark needs an overhaul Very unprofessional and unhelpful
12/19/2018
Andrew M. VERIFIED CUSTOMER
Pete had excellent feedback and made clear what our options were. I felt I could really trust him
12/19/2018
LAYNE F. VERIFIED CUSTOMER
Thanks Drew for getting me straight on what’s happening with my GS350. I feel better informed and can now drive forward with confidence.