Chance was hustling while being a productive employee.
2/17/2019
William D. VERIFIED CUSTOMER
On more than one occasion, I attempted to either get a status update or ask a specific question as well as call directly and didn't get repeated questions answered. I don't know if this is because of the busy nature of the representative or if the technology being used to communicate is flawed.
2/17/2019
Jeffery S. VERIFIED CUSTOMER
First off, who said I was excited and completely satisfied about my service ??? Excuse my language, but that service department is a complete **** show. Jason is a very polite guy, but it’s a management issue here. Not a Jason issue or survey. He was great. I set up an an oil change appointment for 9:30, showed up at 9:15 and sat there for 3 damn hours. And this is not an isolated incident! Every time I go in for a simple oil change with an appointment it’s a 3 hr wait. What’s the damn use of setting an appointment? Service dept manager or general manager should have a review here. Not Jason !! It’s bybfar the worst I have ever seen bar none !!! And I wasn’t the only customer that couldn’t believe this. Please send out a service dept Managers review. That’s where you need to focus your attention and not play the blame game on the service writers !! I normally don’t criticize and write reviews like this but that service dept is an absolute **** show !! Can’t wait to get the survey from the manufacturer. My experiences at the Toyota was too notch in the service dept. Again, a simple oil change with an appointment scheduled and wait almost 3 hrs ! And like I said, this is not the first time this has happened!!
2/17/2019
Meta P. VERIFIED CUSTOMER
Very friendly and get the job done.
2/17/2019
John T. VERIFIED CUSTOMER
Thank you ... Pete was awesome and thank you for all your help with communicating with thru the whole process.
2/17/2019
Ronald P. VERIFIED CUSTOMER
Scott Monge has managed the service of both my Lexus vehicles for several years. I have found him to be very easy to deal with. He seems to be very focused on customer satisfaction.
2/16/2019
Carlos R. VERIFIED CUSTOMER
I was very pleased with the service Eric gave me
2/16/2019
Jason D. VERIFIED CUSTOMER
Lauren has always met and exceeded my expectations.
2/16/2019
Isidro C. VERIFIED CUSTOMER
No comments at this time except that he is always attentive on customers needs and he's able to recommend needed services.
2/16/2019
Warren T. VERIFIED CUSTOMER
Derrick was great
2/16/2019
THE F. VERIFIED CUSTOMER
The recall on the airbag was installed in the time frame the service manager said it would be. We are a very satisfied customer and will come back in THE F
2/16/2019
CHRISTIAN K. VERIFIED CUSTOMER
Best service!! Friendly people. Thank you. ????
2/16/2019
Jason H. VERIFIED CUSTOMER
Derrick and Tone have been working hard with me to find a good quality hard tonneau cover and aftermarket wheel set for a new Ram 3500. Very happy with their customer service!
2/16/2019
Karen P. VERIFIED CUSTOMER
Eddie was very professional caring and accommodating..He made the much needed service on my vehicle something I could handle since my husband's death. I hope he continues to be my rep and you should give him a raise
2/16/2019
Susan F. VERIFIED CUSTOMER
I have been very happy with the customer service at this location!
2/16/2019
HORACE A. VERIFIED CUSTOMER
George, my service advisor, met me in the quarter of the service area I'd come in wanting a diagnostic report on the jeep I recently purchased from courtesy valvo. Good people over there at valpo but they are not Jeep I came here seeking answers and confidence in a vehicle I recently purchased. George and airpark gave me that confidence and assurance to drive the vehicle as I feel necessary. Years ago I purchased a vehicle from airpark that's why I came back; you were at the old facility when I purchase in the early 2000s I love your location, the service area, the people, and their attentiveness to the customer I will be back and back and back as long as I own this vehicle thank you for the service airpark and George
2/16/2019
Aziz G. VERIFIED CUSTOMER
Isaac was very helpful
2/16/2019
Chad T. VERIFIED CUSTOMER
Eddie was great!
2/16/2019
RAYMOND H. VERIFIED CUSTOMER
Carl was great. I only wish that the service department would have reset my car to the settings that say oil change complete. I can’t figure out how to clear my screen. That should be mandatory for the service.