Eric is terrific. Always very helpful and thorough.
4/3/2019
TIMOTHY G. VERIFIED CUSTOMER
Very friendly staff and service
4/3/2019
Jacquelyn W. VERIFIED CUSTOMER
Sheila was a pleasure to work with!
4/3/2019
Pat A. VERIFIED CUSTOMER
Andrew Crush went out and beyond with his customer service. Midway needs more people like him.
4/3/2019
Raymond R. VERIFIED CUSTOMER
Lucio Sanchez was great but everyone else is trouble
4/3/2019
Cristina Z. VERIFIED CUSTOMER
My experience was easy and Brian was kind and very helpful
4/3/2019
Vandra N. VERIFIED CUSTOMER
Mrs. Bridgette took great care of my car. The entire service team was professional and wore warming smiles.
4/3/2019
Vinny P. VERIFIED CUSTOMER
Jason was his usual good agent, Why no auto wash?
4/3/2019
Judy G. VERIFIED CUSTOMER
Been a customer since the closing of Payton-Wright, passing 5-Star, and others, choosing to drive from 35W & N Tarrant Pkwy for Grapevine Ford. Andrew exhibited that quality service we have come to expect and received at Grapevine Ford.
4/3/2019
Donna B. VERIFIED CUSTOMER
Eddie and the dealership as a whole, provided the best service I have ever experienced. And I'm 60...thx
4/3/2019
Aixalis B. VERIFIED CUSTOMER
Bridget and the team were just awesome! Extremely helpful, answeed all my questions and were honest. I had a very positive experience!
4/3/2019
Robrt B. VERIFIED CUSTOMER
Jody could not have been more gracious and helpful.she went out if her way to help me with a problem created at another dealership. She restored my faith in ford motor company
Y
4/3/2019
June O. VERIFIED CUSTOMER
I have complete confidence in Grapevine Ford. You have earned that trust over the past four years. Pete Roshell met me this morning asked for all my concerns and instructions regarding my Vehicle. Then I left for the day in a field trip with my senior adult group from church Later he called me with one concern about my vehicle, and asked my instructions. It was an item that I knew had not been done since I have owned it and i knew was something I wanted to be done. When I picked my car up everything had been done to my satisfaction and I was delighted to get back into my nice clean car confident that not only did it look nice, but it was in the best possible mechanical condition! I thank you all so much for what you do for me.
Sincerely,
June O
4/3/2019
Scott M. VERIFIED CUSTOMER
Pete delivered one word: Excellence.
As the CEO of a CyberSecurity Managed Services Company... I know excellent service when I receive it. Pete was very good at the communication piece-- letting me know at every stage the status of my vehicle.
Then he went the extra mile to make sure that he told me goodbye and saw me to my vehicle. Excellence from greeting to goodbye. Management Material!
4/3/2019
John D. VERIFIED CUSTOMER
Laura Benavides was polite and professional after I showed up in my pickup without an appointment and requested a recall fix. She handled it perfectly and had my truck and I fixed up in short time. She even offered a free car wash that I refused because I was in a hurry to get to work. Top notch service. I have two Fords in my driveway for a reason, makes me proud to know that Laura Benavides represent the brand so well.
4/3/2019
John S. VERIFIED CUSTOMER
None
4/3/2019
Taylor B. VERIFIED CUSTOMER
Chandler was very kind during my visit. Once my vehicle was fixed he followed me back to my car and stood there while I started it to ensure the car started up fine and that the problem had resolved. Thereafter he encouraged me to call if anything else happened. Great service!
4/3/2019
Jessica T. VERIFIED CUSTOMER
Great people and great service! You guys always take care of me like I’m family! My only critique is the amount of time I had to wait was almost three hours or more , but I also understand that you guys were very busy. Thank you so much!