Berkshire Hathaway Automotive Group

Great service and fast

Daren, Always takes care of me. Thank you

I went in for an oil change, I doubt it would have gotten done sooner at Walmart. Everyone was very nice.

Good service and friendly staff

He was professional and respectful.

I had a wonderful experience with you guys. I will definitely be coming back

Tony always gets the job done and his customer service is outstanding

Friendly and knowledgeable.

Thank you Jody, for helping us out with the loaner vehicle. It made things a little easier since our Explorer was in the shop longer than what we had expected.

B got me in and taken care of on a Friday so happy about that

Charlie and the Airpark staff were oustanding!

Mike very nice and polite ,informative...he answered all my questions with a smile ! Thank you Mike for getting me in on time and taking care of my car !!!! Thank you Barbara A

Hugo is very professional, helpful and courteous.

Hard worker, Gets business going Great Personality Great Customer service

Sheilah was attentive and kept me informed with mechanic’s progress. She also answered all my concerns in thoughtful and forthright manner. I’ve requested her to be my service contact in the future.

Keep up the good customer service

We had the worst experience with the customer service agent. We had taken our vehicle for a 30,000 mile service and had an appointment for 7am on Friday morning. We met Michael and he quoted us a price of $1100 for it and we did agree to do the service at that time. But as soon as we left within 7 minutes we called and told the lady who answered that we have changed our mind and would like to downgrade it to jus the oil change because we couldn’t afford to pay $1100 at this time. We get a call from michael within 5 min and he yells at us and says how we could change our minds and that it was ridiculous and he had never had that happen. He literally yelled at us and hung up on us and then again called back and proceeded to belittle us and tell us that our vehicle was already in the bay and had been drained off the fluids (within the 10-15min) when he VERY clearly told us that there were 18 cars ahead of us ans it would be few hours before they could get to our SuV. He blatantly lied that the transmission fluid was drained and that we would have to pay for that service which we agreed because we were still being yelled at. For a $35 dollar service we were charged $300 . I don’t know if our vehicle was indeed worked on or not and if it infact was being worked on then why were we called at 2pm to pick it up. Our previous experience with grapevine lincoln was very good and we were very shocked about the way we were treated.

You asked me for one simple question. Your service and the amount of time my car was in there has caused havoc between my father and me. He trusted your service at your shop and I said maybe if it was a ford dealer. We are getting along better but your department had us arguing daily until my car was picked up. Did anyone even test this out ? Well I’m going to save up and buy a new car and thank my dad for trying to help me with my first car. Later all

Jon Does a great job that is a very hard job. I am quite satisfied with him and your establishment

Knowledgeable team members.