Aaron was on top of every aspect of a warranty issue that might have proved difficult. I was extremely impressed.
4/30/2019
Grant W. VERIFIED CUSTOMER
I still don’t have documentation that the interior Zaktek has been completed. The service tech that was there when I picked my vehicle up indicated they don’t do an interior zaktek. However, the documentation I received when I purchased the car clearly indicates the interior is covered. Dealing with this issue is getting frustrating. I keep getting different answers, people have not returned calls, etc. my salesman was great, but the service after the sale is making us rethink if we want to return to Grapevine when my wife begins looking for a new car.
4/29/2019
SCOT K. VERIFIED CUSTOMER
Bob is great to work with.
4/29/2019
Danny M. VERIFIED CUSTOMER
The only experience I have had with Grapevine Ford is through your service department and specifically with Aaron McBride. Aaron called me everyday with updates on the progress of my Raptor’s diagnoses and repair. As a business owner myself I know how some key people can make a significant difference. I can only hope that this comment is read and fully expresses my appreciation for the above and beyond effort provided by Aaron McBride and John Gongre. They listen to effectively understand what’s going on and do their best to fix it. I had a tricky problem to diagnose, my truck would only begin to malfunction after a 20 drive. Aaron’s tech John Gongre figured out what was happening with the throttle body after we tried a couple of other worn out parts. After the repair he offered to drive my truck back and forth from home to make sure it was fixed this time. They are an affective team and I appreciate the work they have done for me. When I am ready for another truck my first dealership to look at will be Grapevine Ford and it will be because of the excellent service I have received from Aaron McBride and John Gongre.
Thank You!
Danny M
4/29/2019
TAMMY E. VERIFIED CUSTOMER
My contact Jorge was very nice and treated me with respect. Got the job done earlier than expected. Kudos!
4/29/2019
CHRISTINA D. VERIFIED CUSTOMER
Thank you
4/29/2019
TODD D. VERIFIED CUSTOMER
Excellent SERV Dept. Very attentive.
4/29/2019
Judith S. VERIFIED CUSTOMER
Derek was Fantastic, one of the best service advisors we have ever dealt with over the years, including Honda and Volvo. great job!
4/29/2019
Charles H. VERIFIED CUSTOMER
Fantastic customer experience from start to finish. Easy to schedule, friendly and informative Techs and comprehensive explanation at the end.
4/29/2019
Heath G. VERIFIED CUSTOMER
Andrew was awesome and courteous! Made my oil change experience hassle free!
4/29/2019
Maria H. VERIFIED CUSTOMER
Kenneth Vasquez surpassed my customer service expectations. He is dedicated and committed to exceeded customer's satisfactory.
4/29/2019
Todd H. VERIFIED CUSTOMER
When I dropped my truck off with Brad I let him now that I was missing a “bolt” on the gas tank fill-up nozzle point. I watched him write it down and he said that they would put one on there no problem. It wasn’t until I got home that I remembered to check and they didn’t put one on there. They just didn’t the oil change. I was disappointed.
4/29/2019
Magdi F. VERIFIED CUSTOMER
Outside was done while the inside was left UNTOUCHED!!!
4/29/2019
Justin R. VERIFIED CUSTOMER
John is a fantastic advisor.
4/29/2019
Audrey J. VERIFIED CUSTOMER
My only complaint is that I had an appointment for an oil change then there was a 4 hour wait.
4/29/2019
Veronica M. VERIFIED CUSTOMER
Great job done by Hugo Sanchez he deserves a free lunch for his hard work and great customer service. Well job done! ????????
4/29/2019
Jami C. VERIFIED CUSTOMER
I made an appointment for an oil change on a Saturday.it took over two hours which I think is a little excessive. I saw my vehicle sitting there for quite a while after it was done and finally approached the service writer to retrieve my car. My guy was Nick in booth 4, not Beau who was mentioned at the beginning of this text. I don't know who that is.
4/29/2019
Mosella W. VERIFIED CUSTOMER
Brian was awesome
4/29/2019
Denise A. VERIFIED CUSTOMER
Excellent customer service!
4/29/2019
Pamela P. VERIFIED CUSTOMER
He had real terrible Customer service he does not belong in a job where he deals with the public!!! If I don’t have a MPP program I will not be returning to this location