There has been very poor communication in regards to the warranty work that should have been completed today. When I scheduled my appointment on Friday 5.3, I should have been told that I would have to come in a third time because the fix first identified was no longer an option. Instead you let me drop off and pick up my car with no resolution. I actually had to go find an associate to get an update on my car because I noticed it wasn’t fixed. Also, the fact that I had to tell you what you were fixing on my car is ****. You ordered the part, you should know exactly why I am calling when you pull my profile up. You offered zero peace of mind that my car was being fixed effectively and I was not surprised at all at the lack of resolution that I received today. Great job at wasting my and your time. I am super excited to bring my car back again... this should not be reflective on George, he handled the situation with compassion and honesty and did the best that he could with his limited interaction with me.
5/7/2019
RON C. VERIFIED CUSTOMER
Edward was excellent with me. Thank you for the great service.
RON C
5/7/2019
Kevin R. VERIFIED CUSTOMER
Mr, Diaz was very professional and was very attentive despite the high volume of customers at the store today. In addition, Mr. Diaz provided direct customer service to every customer that he had interactions with and performed excellent time management.
5/7/2019
Andrew R. VERIFIED CUSTOMER
Awesome service! Everything turned out perfectly
5/7/2019
Eileen S. VERIFIED CUSTOMER
I’m beyond pleased with the service Eric provided today. On a scale of 1 to 10, I rate Eric an 11!
One happy customer,
Eileen
5/7/2019
Jose R. VERIFIED CUSTOMER
Mia was very helpful and professional.
5/7/2019
Jennifer B. VERIFIED CUSTOMER
Jon is always helpful and accommodating.
This had been a very stressful ordeal with the Giulia and wet are not sure if it's over. But Jon has been very helpful for us.
5/7/2019
JIM V. VERIFIED CUSTOMER
Sheilah was great, friendly and very helpful
5/7/2019
Lara G. VERIFIED CUSTOMER
George Chako is the only adviser I'll ever need. He's knowledgeable and courteous. He goes beyond for satisfaction. 12/10 would recommend Airpark because of George.
5/7/2019
Shawn H. VERIFIED CUSTOMER
Charlie is amazing! All staff are very courteous and helpful.
5/7/2019
Richard E. VERIFIED CUSTOMER
Good job. Waited and did not take very long. Thank you.
5/7/2019
Leon A. VERIFIED CUSTOMER
Exceptional customer service skills
5/7/2019
Robert W. VERIFIED CUSTOMER
Good service.
Thanks
5/7/2019
Tim P. VERIFIED CUSTOMER
Aaron was very attentive and friendly to deal with.
5/7/2019
Derek A. VERIFIED CUSTOMER
Bob did a great job.
5/7/2019
Randi R. VERIFIED CUSTOMER
I would rather deal with Pete on the quick lane than anyone else. I don’t feel like I have to check that my needs were met. He keeps me informed as to the status of my vehicle.
5/7/2019
STEVE M. VERIFIED CUSTOMER
Aaron was outstanding today even while juggling many tickets!! He had his assistant set me up and he was excellent too!!
They even finished the recall about an hour early! Always Good! Thank you, SMc
5/7/2019
Rita R. VERIFIED CUSTOMER
My experience at Reliable Chevrolet was one that will take me back when I need additional repair work. Employees were courteous and professional. I always appreciate and notice that because so many business seem to have lost that part of customer service.