Absolutely amazing service very professional employees very fast service and good quality work excellent communication and response time very satisfied customer and will recommend to anyone Bryan was awesome
6/8/2019
Allansuzanna S. VERIFIED CUSTOMER
Great Job!
6/8/2019
Sandy M. VERIFIED CUSTOMER
I use to hate Togo and get my car serviced at grapevine Lincoln it seemed like a very difficult task because of the terrible service I was receiving I didn’t do any good that I complained about how Bad service was it almost seemed that Grapevine Lincoln Was proud of the terrible service it was producing I say one name randy For some reason that was the best service I have received from any dealer now I can say Mr Luna I can safely say between Randy and all the time between Now Mr Luna I hated I bought my car from grapevine ford
6/8/2019
Michelle H. VERIFIED CUSTOMER
Chandler did a good job. I was just a little surprised with the additional things that were found wrong with my car (except for needing 2 new tires)!
6/8/2019
Kamara A. VERIFIED CUSTOMER
Service was very fast and professional.
6/8/2019
Adana F. VERIFIED CUSTOMER
Chandler was completely competent, informed me of
How our car was coming along. Got me set up with a loaner car. Chandler deserves a pay raise.
6/8/2019
Jeff W. VERIFIED CUSTOMER
Great work
6/8/2019
Jon And. VERIFIED CUSTOMER
Sean was good to work with. Just got car back after almost 2 weeks so I will see how it performs. Had problems with engine pistons etc. I was surprised engine failed. Jon
6/8/2019
KAREN B. VERIFIED CUSTOMER
I was very pleased with the service I received. Bridget was courteous and my service was done expediently.
6/8/2019
JESSE S. VERIFIED CUSTOMER
It was very difficult to get ahold of anyone at the service department. Multiple people promised to call me back and never did. And then once I did get a hold of someone, they told me they couldn’t help and I would have to talk to someone else. The service department was very disorganized and the service advisor knew absolutely nothing about anything, was very dry and seemed very unwilling to help, and she always seemed annoyed to have to talk to me. Communication was very poor and it was like pulling teeth to get any information. She scheduled me for a PDR repair on a day that the PDR guy wasn’t even going to be available. And when I asked her to call me to go over the issues before the end of the day, she wouldn’t talk to me. At the end of the day, she finally talked to me, and by that time, it was too late to do anything. So I was not about to have my vehicle for a total of 5 days for a simple dent. Completely inefficient and frustratingly complex.
6/8/2019
John C. VERIFIED CUSTOMER
Excellent service provided
6/8/2019
Jeffrey P. VERIFIED CUSTOMER
Jody was very helpful.
6/8/2019
Dan W. VERIFIED CUSTOMER
Thanks for making sure this got completed when I needed it!
6/8/2019
Margaret C. VERIFIED CUSTOMER
My car was delivered back to me very clea . Thank you
6/7/2019
Steven S. VERIFIED CUSTOMER
You need more service Advisors like Jaime. He was very helpful in getting my car serviced in a reasonable time.
6/7/2019
JULIE L. VERIFIED CUSTOMER
I was quoted $3700 for a completely new exhaust system by Airpark Jeep and ended up having it fixed for $20 at Performance muffler. After my oil change I had a leak so I had to come back to the dealership and spend better than an hour to have it fixed. Both very frustrating situations.
6/7/2019
Rob H. VERIFIED CUSTOMER
The experience was professional and done well. Kudos to Mike who thoroughly communicated with me every step of the 3+ day process! Super!!
6/7/2019
Erica J. VERIFIED CUSTOMER
Aaron did a great job. Very nice guy and most helpful!