I had a 7:40am appointment and ended leaving the Nissan service center at 2:30pm. That is over 6 hours for an oil change and new tires purchased and mounted. Keep in mind I had an appointment. At the same time I had to pay for a TPM sensor that was not failing, but the mechanic was having a hard time with. I purchased a set of tires, I had the right to receive the warranty information, but I was given no information. I asked the service representative about the warranty information and she said "they are kept in a centralized department,and she could not get it, but if I ever had a tire issue, just bring my vehicle back. Since when do you purchase something and not receive the warranty information. I didn't feel like making a scene because I was already exhausted if being at the dealership for a long period.This is unsatisfactory.
6/10/2019
Bruce S. VERIFIED CUSTOMER
Texted the wrong person all day with updates after specifically asking to text a different number, waited 6 hours when we were told 4, and then when it was ready was told we had 25 minutes to get there.
6/10/2019
Larry L. VERIFIED CUSTOMER
Excellent job, thanks for a great experience
6/10/2019
Marcela H. VERIFIED CUSTOMER
I appreciated how fast my car was serviced.
6/10/2019
Sherly C. VERIFIED CUSTOMER
Pete is always thorough and good to work with
6/10/2019
Matthew K. VERIFIED CUSTOMER
Zaktek treatment was fantastic but 2nd time I have brought the Ford provided cleats to be installed and still not done.
6/10/2019
Fred N. VERIFIED CUSTOMER
As always Your staff was Friendly and efficient.
6/10/2019
Peggy M. VERIFIED CUSTOMER
I trally appreciate the thoroughness of the service. And the exceptional customer service.
6/9/2019
Don S. VERIFIED CUSTOMER
Very satisfied with the customer service. It remains at the high quality level it has been the past 7 years or so that I've been a customer. Thank you.
6/9/2019
Ryan G. VERIFIED CUSTOMER
Everyone was great and professional
6/9/2019
Luis M. VERIFIED CUSTOMER
Great customer service!
6/9/2019
GREG W. VERIFIED CUSTOMER
I appreciate the manner in which I, as a person traveling, was treated.
6/9/2019
Nemanja S. VERIFIED CUSTOMER
Someone took few dollars i had in the box between driver and passenger seat during my oil change. I find it pathetic !
It’s not about few dollars for me but matter of principle. I purchased two vehicles in your dealership and choose your service to take of the car. I brought you business and your employees robbed me. I have 4 more prepaid oil changes. Will not be coming back after that.
Service advisors are usually nice and polite, very helpful can say only best about them.
6/9/2019
Kenneth M. VERIFIED CUSTOMER
I came in for an oil change,the car sat for one hour and fourty minutes before it was taken into the shop even though I had an appointment. I’m well aware that things happen and scheduling can go bad quickly. I was ready to walk but Sheila was so kind and funny that I stayed. She is a credit to your organization and has very good people skills, and turned a negative into a positive! Thank you Sheila.
6/9/2019
Randy S. VERIFIED CUSTOMER
Chad is a associate that needs to be kept with your organization, he is very patient, and understanding to the needs of his customers.
6/9/2019
Noel P. VERIFIED CUSTOMER
Service tech who changed the oil forgot to reset the computer to 100%.....
6/9/2019
Connie S. VERIFIED CUSTOMER
Very nice and professional
6/9/2019
Tim M. VERIFIED CUSTOMER
From the moment I pulled into the lane for the zaktek service, service was quick and responsive. Your service team is friendly and knowledgeable.
6/9/2019
Mario A. VERIFIED CUSTOMER
Always very great customer service
6/9/2019
Craig G. VERIFIED CUSTOMER
Jorge did a great job & communicated progress on job very well. Craig G