Berkshire Hathaway Automotive Group

Josh M. was an awesome Representative.

Good job!!

Once again. Excellent service. Thank you Jesse M.

Thanks for sevice

What a relief to get car finally fixed No more noises Thank you Josh and service team

Jorge Lopez was awesome!

Communication was horrible an misleading. Say one thing an change the next. I’m honest. Be professional and honest with me. It’s service I’m the customer. You guys should know this. How you make money.

Laura knows the issues and they do not pertain to her performance.

Really appreciate the communication from John regarding the status of repairs on my Julia. This was the second time my roof was repairs but it only took two weeks rather than the six weeks it took last time. Also, it is great to have a loaner car during this inconvenient time. Thanks

I received exceptional service and couldn't be happier with the professionalism and have consistently received from Bridget. She seems eager to please and goes beyond her call of duty. She is an asset to your organization.

When I first bought the Jeep the very next weekend I took it out for a pretty long drive and there was this massive whistling sound that was coming from the inside of the cab the whistling was so bad we had to turn up the radio loud almost a whole trip then I took it in this weekend which was 6-8 19 and they told me that it was the roof rack that I just recently put on the roof three weeks prior of my first oil change I tried to tell him when you roll down the window at decreases the pressure in the cab so it may seem like the whistling was coming from the roof rack but indeed negative tried to tell them they said to me on your next Oil Change take the roof rack off and bring it in again and we'll try to find the whistling

Very unhappy with today's visit for service. I took my vehicle, 2017 Nissan Pathfinder in for service today for diagnostics. I told the Service Advisor about the my vehicle, when at a stop, the engine would sputter and shake, a symptom that could be duplicated every time when at a stop. The Service Advisornkept in really short on the repair order and stated "client stated the car shakes and jolts when driving check and advise" clearly not a whole lot of detail to relay to the technician. First off I told him that it happens when at a stop, that there is a change in the engine behavior but no change in drive dynamics. Clearly he wasn't listening. Secondly, I am a Service Advisor for Cerritos Infiniti, if I wanted the job done right, i would of been as descriptive as I can in order to give the technician a more detailed look to see what is going on. I had other concerns that was had checked and was addressed but this was my main concern. My wife and children ride in this vehicle, last thing I want is for them to get stranded because an issue was over looked at. The service advisor followed up with me hours after in regards to my main concern that there was no issue and here is where it turned for me, I was at the light, stopped on Studebaker Road and Auto Square Center Drive when I immediately noticed that the vehicle's engine still had the same sputter. I turned around and had it checked. On the drive, I voice my concern to the service advisor and he explained that the issue was "normal VQ chatacteristics" I beg to differ at this point. I was clearly shocked about what he said, knowing that I too am a factory trained expert on this vehicle. I told him to have the vehicle checked one more time. During the time the vehicle was in service for a second look, I returned to work and found one used Nissan Pathfinders at my dealership lot, did not have the same engine behavior as my Pathfinder. Later on in the day, I decided to take some time and sit in customer's QX60's which shared the same platform as the Pathfinder and Engine (VQ35DD). None of them had the same characteristics that my engine had with the engine shaking. I even told the service advisor that this was not of transmission related concern because it still happens when in neutral and in park after being driven for a few minutes. I shared with him a techline data base concern in regards to a sputter but no other actions was taken. He then stated to me that Nissan DTS was present, I immediately called our regional DTS to only find out that he was not there. He then stated to me that there was a 2018 Nissan Pathfinder with 15,000 miles with the same behavior when at idle. I drove over there to sit in the vehicle and had it in gear, not one sputter. I even asked the service advisor if he drove my car a few miles to confirm. He clearly lied to me again because before I took it in for service, I cleared my trip meter. He clearly didn't feel the sputter which most likely could of been a fuel feed issue or ignition. Who knew but I just wanted it handled. I took the car back at this time irritated. I should of went to Peter, the Service Director to voice this concern. I've been with the brand Nissan Infiniti for 10 years and this guy gave me the run around about the DTS being there when I clearly know who our regional DTS is and come changing the story that it was the TSM. Tony all you had to do was drive the vehicle for about 5 to 10 minutes and hit a few stops and you will feel it. Clearly not a normal VQ engine behavior. I have had a few Nissan Infiniti platforms with the same engine.

Muy satisfecho

Your staff were great but you need to lower the price to to fix vehicle,not everyone makes over 40 thousand dollars a year

As always too notch service.

The oil was spilled all over the engine.

Nobody cared.but Laura step up and took care of me. This third truck there and.last

Very professional personnel....tanks

The services didn't take long. Very quick

Laura was a pleasure and very helpful.