Bridget Aley and Grapevine Lincoln meet all my expectations.
9/14/2019
John C. VERIFIED CUSTOMER
Exceptional service
9/14/2019
CHRIS W. VERIFIED CUSTOMER
Thank you to all my peeps today for always taking care of me (especially Chandler and Dixie)!!
9/14/2019
Michael E. VERIFIED CUSTOMER
Alfredo rocks! Best service department by far!
9/14/2019
Phillip R. VERIFIED CUSTOMER
Laura Benavides did a fine job, my issue is with Ford. Why doesn't Ford provide loaner cars when a Ford vehicle is in for warranty/recall work? I scheduled my service appointment a week in advance, and yet, my truck was untouched for 5 days with no indication of when it might get worked on because Grapevine Ford, somehow, only has 1 transmission guy on staff. Is that standard practice? Lastly, the recall fix was applied, but it's that very fix that introduced problems with my truck's transmission. And, because it's a recall, I can't have the original programming reapplied. Every time I get in my truck it's an adventure, and that's not a good thing. And it's getting worse every day. Fortunately, another Ford dealership is working me in to assess the problems with my truck. Ford introduced this problem to my truck which affects my (and my family's) safety and yet Ford can't spring for free loaner cars for those affected.
Laura = :-)
Ford = :-(
Get your act together, Ford! And, thank you for your assistance and efforts Laura!
9/13/2019
Patricia R. VERIFIED CUSTOMER
Awesome service!
9/13/2019
Rasheen D. VERIFIED CUSTOMER
None
9/13/2019
Janice D. VERIFIED CUSTOMER
Very nice experience. Thank you!
9/13/2019
Dean P. VERIFIED CUSTOMER
Great job Grapevine Ford
9/13/2019
EUGENE D. VERIFIED CUSTOMER
Excellent costomer service
9/13/2019
Nada H. VERIFIED CUSTOMER
Great service. Pete does an outstanding job
9/13/2019
JACK L. VERIFIED CUSTOMER
Everything was done as promised. Sean was great!
9/13/2019
John L. VERIFIED CUSTOMER
I surprised that there wasn't a radiator in stock for my 2018 Grand Cherokee however the dealer had a loaner car available for me which made my life a lot easier. All in all a very good dealer with excellent service and personel. Derrick is a great guy!
9/13/2019
Johnathan Z. VERIFIED CUSTOMER
Thank you Aaron McBride for always going above and beyond. I appreciate the great customer service.
9/13/2019
Robert F. VERIFIED CUSTOMER
Chad was great.
9/13/2019
RICHARD B. VERIFIED CUSTOMER
Charlie is very personable and provides excellent service.
9/13/2019
Jossye E. VERIFIED CUSTOMER
Excellent
9/13/2019
Gene R. VERIFIED CUSTOMER
Friendly, Professional, Helpful, Took Care of Business...
9/13/2019
David B. VERIFIED CUSTOMER
John was very helpful and showed very good customer service
9/13/2019
LINSAY M. VERIFIED CUSTOMER
Service advisors, parts department & waste of time making an appt is. Service advisors don't do research ahead of time, no idea why you're there even though you made an appt for a specific purpose. Parts department orders wrong parts prolonging work getting done. Consistently wait 15 minutes for a service advisor when dropping of car even though you arrive at appt time. Generally, always a frustrating experience.