Berkshire Hathaway Automotive Group

Hugh Abbott takes care of his customers, answering all their questions and concerns. As long as I come to Midway he will be my service representative

Great job. ‘B’ was thorough with explanation and good communication throughout the process. Very easy to work with.

Laura did a great job of keeping me informed of the progress on my vehicle.

Always have a great experience with Grapevine Ford.

Tyler is a great guy!! Very friendly and such a sweetheart!!

Sheshe is awesome!

Im so happy with the services that my service advisor Kenneth Vasquez rendered.

Very courteous and helpful

I just want to thank Brittany Barrera for all her help she was amazingly helpful. She stepped up when I was not getting the help from a other service advisor. She checked to see what kind of coverage I had ! And I have platinum Yeah!!! So my air conditioning was fixed and I couldn’t not be more happier we all know in Arizona can drive with out it. She is such a great employee of your company and gave me the confidence i needed in your company she made sure the job was done. Thank you again ( B ). You deserve so much Recognition. Maybe some gold Starr’s behind your name.

Excellent service, as usual!

Great experience with George and Sheila

they treated me with kindness

He’s the best service advisor I ever dealt with on any dealership.

Tony explained throughly what maintenance service to be done based on the mileage and other recommended services. Thanks Tony for service we received from you.

Eric surpassed my expectations and will definitely recommend to family and friends

They are always helpful and nice.

Jon was incredibly helpful and accommodating. Honestly the only employee of the Scottsdale Alfa Romeo that I have enjoyed working with. He is very kind and literally goes above and beyond to guarantee customer satisfaction. I dropped my vehicle off at 7 am and by 5.30 when I picked up my vehicle the poor guy still hadn’t had a single break all day and still had not had a chance to eat his lunch yet. That is some serious dedication!

Jon Kenney, as always, was very attentive and helpful. He always goes above and beyond what is expected. It is always a pleasure working with him.

I will be 200% honest. Brian is to be commended for the excellent service he provided to me. I normally work with Eric. I was driving on the freeway at 6 pm last night when my dash alerted me that my front tire was holding 19 psi. I knew there was a problem so I called Eric from the road. When I tried to reach him he was busy with a customer. When he was advised that I called he took the time to call me and leave a message that he had to leave to pick up his child at 6:30. He took the initiative to set me up with Brian who did an outstanding job helping me when I arrived. This the good part of the story. The not good part of this story is how phone calls are handled in your store. It took 3 attempts to finally speak with someone (reminder that this entire experience is happening while I am driving from my office to your store) . Call number 1 resulted in a hold time of 6 plus minutes. No one came back to the phone to check in with me or put me thru to someone who could help. I called back a 2nd time and asked to speak with the service manager. The call went to voice mail. I called back a 3rd time and requested to speak with the general manager. The woman told me he was on vacation for two weeks. She also addressed me as ma’am which I find interesting considering your caller ID is able to determine who I am. When I asked to speak with someone in charge I was transferred to service where I was fiaaly helped. I grade my telephone experience specifically with your receptiontwho was on duty between 6 and 7 pm an F.

MS B is the best. Kept me abreast with all that was going on with my vehicle. She's an ACE on the team. Bravo Zulu "B"!!