Jody was very helpful just brought my vehicle in for a recall she let me know things that needed attention it’s not my vehicle I was just Taking care of the recall before taking it to California for my brother.
10/4/2019
Randy H. VERIFIED CUSTOMER
Gave me a ride home when I droped it off.there was no long waiting period.honest and friendly.did there best with asc the warranty company.I feel confident that the repair was done right.verry happy. My truck starts.thank you.
10/4/2019
**** S. VERIFIED CUSTOMER
Jason was great, kept me in the loop thruout entire process.
10/4/2019
Michael B. VERIFIED CUSTOMER
No trade in info yet. Still very happy with Explorer
10/4/2019
James H. VERIFIED CUSTOMER
My vehicle has a major recall, and Chandler is helping me through it.
10/4/2019
Kristi S. VERIFIED CUSTOMER
Pleasantly pleased with the overall experience.
10/4/2019
Claire F. VERIFIED CUSTOMER
Amazing Service! Smiles All Around-Love The Team!
10/4/2019
Patricia C. VERIFIED CUSTOMER
I made an Appt 2 weeks in advance, I dropped car off in advance my Tues am Appt. All day Tues I never heard from anyone that my car was or was not ready. I had to call at end of day to be told my car hadn’t even been looked at. So I was without a car Tues & Wed. Again Wed I had to call, I left message for Jadon and after 2 hours he didn’t call back I called again. I am new to Texas but in other places when you have an Appt your car is scheduled and looked at on the day sit is scheduled. It could take longer to fix but they keep you posted. I work for AA and my co- workers recommended this Ford dealer over others nearby. I hope the fact that my work was “recall” work at no cost didn’t play into the service level I received. Thank you.
10/4/2019
Zane C. VERIFIED CUSTOMER
Andrew is always top notch!
10/4/2019
Richard S. VERIFIED CUSTOMER
Excellent service.
10/4/2019
Natalie T. VERIFIED CUSTOMER
As many times as I have been there with multiple cars, I’ve never been treated the way Miguel treated me. He is the absolute best and has wonderful manners. Wish you had more like him!
10/4/2019
Steve B. VERIFIED CUSTOMER
Eddie’s awesome. Great service!!
10/4/2019
Kira G. VERIFIED CUSTOMER
Finally a service manager that knows how to treat customers. Thank you Jason for being nice even on an early Monday morning!
10/4/2019
Johnny K. VERIFIED CUSTOMER
R/R wheel (brand new) scratched while at the dealer. Tried to speak w/writer, had left for the day, tried to speak with another writer, he could care less, he sent me to the cashier or recommended I drive back the next weekday when someone is there. Left VM on Service Writer personal cell. Its been 7 days, no return call. Discouraged.
10/3/2019
TERRI J. VERIFIED CUSTOMER
Awesome!
10/3/2019
Carol V. VERIFIED CUSTOMER
SHEILAH has been amazing taking Excellent care of me. Everything from her personality to her intent background research of the situation, making the necessary phone calls and checking past histories, Sheila does it all and with a smile. She follows through on every aspect and makes sure the customer is 100% happy and satisfied. Sheilah needs to be cloned and made an example of how a service rep should conduct himself.
10/3/2019
Carey G. VERIFIED CUSTOMER
Meet my needs without hesitation despite my error in making an appointment at a different dealership thinking I had made it at Mission Buejo.
10/3/2019
Jeremy N. VERIFIED CUSTOMER
Everyone I worked with was AWESOME! Not what I expected and far exceeded my expectations.