Berkshire Hathaway Automotive Group

Accommodating and pleasant

Yes Kenneth was very helpful and efficient, explain me very well, thank you for the good costumer service.

People friendly and good customer service. I would recommend midway to others.

This is my 4th time being at Chevy dealerships for service in 3 months. Every time they’ve had my vehicle for the entire day with no updates. Yesterday I dropped my vehicle off at 11am had called ahead Friday to ask if an appointment would be necessary/beneficial (they said no). At 5pm I started to worry because I live 3 hours away, you close at 6pm and I still haven’t received a call and all of my calls are going to voicemail. Jose finally answers the phone about 5:30 tells me I will receive a call from the lady Debbie? and I can pay over the phone, my car will be parked out with keys in the gas cap thingy. I get there after 6 no call from Debbie or whatever her name was rushing to meet my ride and my car was not outside the doors were locked so I run around to the front frantically, late and missing my car with a big drive ahead of me and they were so rude and unapologetic, unprofessional when I’m fretting because my vehicle has been held hostage all day. It was horrible and I immediately goggle better business bureau. I have my degree in business management, I’m am a quiet, polite person, I’ve worked in customer service so I am patient and good at handling issues but this was totally unacceptable. I will not be back, and will definitely write many bad reviews.

Andrew did a great job. Very engaging young man and good representative for the dealership.

Everything was great! He was friendly and the service was fantastic!

Eddie was very thoughtful about my issue with my new truck. He also kept me informed as to the progress of the repairs.

Josh took care of everything for me. Great service.

New tire was supposed to be delivered today. I did not hear from anyone, so I called around 3:00. I was told someone would get back to me before 5:00, so I could bring the vehicle up now or first thing in the morning. Current tire apparently has a nail in the sidewall. No return call.

Appreciate you very much, Alfredo!

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Great job

Laura Benavides truely goes above and beyond to show me that your dealership keeps working hard to earn my business. I’m very happy with the level of service and the professionalism from Laura Benavides. She is the greatest. Thanks -Will R

Bryan is great! Always willing to talk and explain anything. Never feel like he is rushing to sign you off. Great service

I don’t have my car back yet, so it is hard to talk about my experience.

Pete is an excellent service manager. Thanks for the good service

Great service Well pleased

Thamks

I love your team, but was disappointed that they couldn't fix my tire. They told me the nail was in the side wall and I'd have to buy a new tire ($200 from Discount Tires). I took it to Smart Buy Tires and they plugged the hole for $17.

Bob Leininger was great!! I’m a single senior woman and I always appreciate his helpfulness in matters having to do with my car!! He is a real asset to Grapevine Ford!! Also while I was waiting for Bob to check in, I had numerous people come up and ask if I needed help!!