Extremely dissatisfied about the Zaktak service today. After almost 2 1/2 hours of my PREPAID Zaktak services when I purchased my Lexus, my car was claimed finished and returned to me. BUT WITH TWO OBVIOUS SPOTS OF TREE ZAPS on roof not removed!!! I was told and “duped” to buy the Zaktak package because I was told that it would take care of ALL such problems. I would get regular Zaktak services and that in between services, I could bring it in anytime for treatment.
When I tried to make a Zaktak appointment, mentioning that I’d like to have the service ASAP because I noticed some gluey stuff on car’s roof, I was told the earliest appointment is on Friday, a few days later from when I made my call.
Question: What happen to your promise that I could have Zaktak problem solved right away?!
Finally, on your second effort today, the rooftop gluey spots were cleaned, BUT there is a black spot left behind because the tree glue was left on for too long and the clear coating (or paint) was damaged, as I was told.
Question 1 - I never scheduled a Zaktak application separately from regular service other than this time. It’s always done in same appointment with car service. I’m supposed to have the first appointment at 7:30 today. And I was on time at your dealership. If it takes 2 hours to do a Zaktak application, I wonder if all the previous applications were really done or just a complimentary car wash.
Question 2 - what exactly does the Zaktak cover IF not the gluey spots on my car. Please enlighten me.
Ever since I purchased the car I have been giving raving reviews to Lexus and the dealership. But the bad experience today really made me upset. Not just because I received some lousy service. But more so because I feel Ike I was betrayed my trust in Lexus. You want my opinion? There you have it!
10/12/2019
Michael N. VERIFIED CUSTOMER
Everyone seems very proffedional
10/12/2019
Madison F. VERIFIED CUSTOMER
Had the car 4 weeks cost 3400
Didn’t fix the car
Brought it to marshfield Chevy
Fixed 1 hour 200 dollars
10/12/2019
Santi O. VERIFIED CUSTOMER
Daven is awesome so helpful. Appreciate his service
10/12/2019
Sandra L. VERIFIED CUSTOMER
Very nice experience today. Hassan Sarim was professional, easy to talk to & kept me posted as to what was found when doing the oil change, tire rotation, etc. I was then given the chance to decide whether I would purchase a new battery, etc.
10/12/2019
ALICE M. VERIFIED CUSTOMER
Robert Solis was very nice, great service . Kept me updated & when ready for pick up .
10/12/2019
David S. VERIFIED CUSTOMER
Sheila is a keeper!
10/12/2019
Donald M. VERIFIED CUSTOMER
Sheilah went above my expectations!
10/12/2019
Robert M. VERIFIED CUSTOMER
Awesome friendly people
10/12/2019
Valentin M. VERIFIED CUSTOMER
Always a pleasure when I come into the location very nice people warm caring.
please keep up the good work Nissan
10/12/2019
Patrick N. VERIFIED CUSTOMER
Evan handled the service excellently, as always!
10/12/2019
Christopher W. VERIFIED CUSTOMER
Great experience!
10/12/2019
Celeste D. VERIFIED CUSTOMER
Have always been pleased with your service, that’s why I drive from Fullerton. Special thanks to Drew!
10/12/2019
Martinez J. VERIFIED CUSTOMER
El servicio fue excelente
10/12/2019
RYLEIGH H. VERIFIED CUSTOMER
Eric was very helpful as always.
10/12/2019
Piyush B. VERIFIED CUSTOMER
Hassan was very helpful and thanks for a good service