Outstanding customer service across the board. I've been to various Lexus dealerships in SoCal but SCL is uncomparable particularly the service department.
10/19/2019
TORIBIO G. VERIFIED CUSTOMER
Brian had great customer service. Very good at communicating with me on the status of my vehicle and great at answering all my questions.
10/19/2019
Mitra L. VERIFIED CUSTOMER
Excellent service - thank you!!!
10/19/2019
Michael R. VERIFIED CUSTOMER
Fantastic!
10/19/2019
Debbie W. VERIFIED CUSTOMER
She was excellent and has restored my faith in going to a dealership for service.
10/19/2019
Linda E. VERIFIED CUSTOMER
Friendly, polite and , professional. Best experience with this dealership.
10/19/2019
John T. VERIFIED CUSTOMER
Jacob was professional and polite.... however, your good, better, best model is absurdly overpriced. $80 for ah basic oil change (not synthetic)? As an ex service manger, I understand labor rates and fixed absorption... but you are literally guaranteeing customers leave after 3yr/36. Many may actually leave before warranty expiration. I have
10/19/2019
Djordje S. VERIFIED CUSTOMER
Service was excellent as always!
10/19/2019
Mark V. VERIFIED CUSTOMER
Great service today. Thank you.
10/19/2019
Emily I. VERIFIED CUSTOMER
Im very happy with the services & Jaime was very nice & friendly I’m satisfy with the services thank you
10/19/2019
William H. VERIFIED CUSTOMER
Brian was courteous Helpful and knowledgeable.
10/19/2019
Stephanie P. VERIFIED CUSTOMER
Sheila was fantastic!
10/19/2019
Paul A. VERIFIED CUSTOMER
Advisor did a nice job
10/19/2019
Charles F. VERIFIED CUSTOMER
Good job. Thank
10/19/2019
Thomas S. VERIFIED CUSTOMER
Mike is great!
10/19/2019
Stephen N. VERIFIED CUSTOMER
It all when well
10/19/2019
Fred M. VERIFIED CUSTOMER
RGD is the best. He made sure that my first experience with The service department at the Mission Viejo was the best I have ever had with the Lexus service department since 2005.
10/19/2019
Gordon S. VERIFIED CUSTOMER
Think we were way over charged for a simple problem that did not need 1 and a half hours to solve. We told Mike Doyon that we removed the doors on our Jeep Wrangler and when we reinstalled them the airbag light was on and the rear windows would not roll up. Apparently the front right door’s wiring harness controls airbag sensor and prevents the rear windows from rolling up, the wiring harness was not completely plugged back in. Why did it take 1 1/2 hours to figure that out? Must be a new mechanic. You charged me $145 to reconnect the front right door wiring harness. You service how many Jeeps and don’t know the front right door wiring harness controls the airbag sensor and rear windows? Really, I find that hard to believe. If you were some random shop that does not know anything about Jeeps I could understand that. I would like a call back from you to understand this? Would that not that be the first thing a mechanic would check after telling you this happened upon reinstalling the doors?? I think I paid a lot of money for something the mechanic should have known. You have an opportunity to keep a customer or have us go somewhere else.
10/19/2019
Marco P. VERIFIED CUSTOMER
Great service!
10/19/2019
Isael A. VERIFIED CUSTOMER
Appreciate him for going the extra mile for me he didn’t have to but he did