Berkshire Hathaway Automotive Group

Excellent service Very polite employees

Excellent as always! Beau is my prefered service advisor moving forward. Thank you

Edgar took the time to assess my situation and make sure i was completely taken care of of us hank you

Always accommodating and very professional.

No survey.Thanks

Never had such great care. The best customer service ever. Thank you

Hassan Sarim deserves a 10! So knowledgeable and gives top customer service! He is always available to answer questions and follows through on all his commitments,

Thank you

Great team, personable, speedy, attentive!

Great job, nice and courteous service.

Satisfied

The service received was first rate.

I feel valued as a customer and Mr Kenneth Vasquez has always been very professional, genuine, and trustworthy. I depend of my car for my daily activities and know that I can count on his recommendations needed.

I purchased my vehicle from a different dealer, but chose to come to midway because it is closer to my home. Unfortunately it was anything but a convenient experience. When making the appointment, I explained what was broken and offered to send a picture of the part needed, but was told to make an appointment to diagnose. I made a 7am appointment and upon arrival was told I would probably have the vehicle back by mid morning. Instead, I did not get the vehicle back until the end of the day, missing a days work. A week or so later I was told the part had arrived; again made a 7am appointment and was promised a loaner so that I could get to work (1.5 hr drive away). When I arrived, there was no loaner available and instead was offered a Lyft to Hertz. There was not any vehicles available at hertz, so I took a $60 Uber. At 2pm I texted my service manager inquiring about the status of the vehicle so that I could plan my return Uber to which I received a phone call from him stating they he in fact did not have the part due to it being on a “nation wide backorder”. This simply did not make sense. Not only was I missing time at work, but I was also out money to get there and back.... for no apparent reason. Fast forward a month and the part arrives. I explain that I can only do a Saturday appointment so I don’t miss anymore work. He did not work that Saturday, so we made it for the following Saturday. He insisted I drop the vehicle off by 6pm the night prior and he would also have a loaner for me. So again, I take off work early to make the commute and thankfully received a loaner. I texted on Saturday to check the status... no progress (and checking the gps of the vehicle throughout the day showed the vehicle never made it into a service bay). Called on Monday... no progress. It was finally ready on Tuesday, so once again I had to leave work early to retrieve it. It is worth noting that I never did see my service advisor at drop off or pick-up, so I’m not sure why I had to wait two weeks to bring it in. This was an incredibly frustrating process. Do what you say you are going to do, don’t lie when something goes wrong and plan your techs around your appointments. One should not have to waste so much time for something so simple. That is all I have to say; no follow up with me is needed. Thank you.

Great service. Charlie and Rimmell were great to work with.

Great service. Charlie and Rimmell were great to work with.

Well pleased

Thanks to Jaime Nava,He was very kind

Excellent service Recommendation to John Kenny Dropped my Car off at night ready for the morning Service and all parts labor and replacement where superb. Today My car Drove nice off the lot and got home with no issues. I will revisit for my regular maintenance even to drive 30 miles Thank you Fiat of Scottsdale.

Brian was awesome he got me in and out. He exceeded my expectations.