Berkshire Hathaway Automotive Group

I’m tired of the headaches from this vehicle. The whole meaning of buying a new vehicle is to not have to worry about putting it in the shop. I have had my new vehicle in your shop 6 to 7 times in a year after buying my new vehicle. I feel like it’s going nowhere the problem isn’t been fixed because I return for the same reasons.

Excellent customer service / outstanding/ communication / Eddie did a great job / would highly recommend your service department !

Eddie was so helpful and I would definitely return to do service with him.

Andrew is a stand up guy and went above and beyond to my wife and I with her used truck repairs. I'm really thankful for all he's done for us.

He was very friendly

It good Service

Thank you!

It took an hour and forty-five minutes for a30 minute service that I had an appointment for not a good experience

Very satisfied.

Great service

Brenton was awesome kept me informed he is great thank you

She was a sweetheart and very accommodating.

Very attentive and professional. Kept me informed on the progress

Andrew did a good job

He is a very respectable guy very nice to me and my wife and calls for updates I recommend him to anybody

My service is advisor is excellent.

JOHN, Was very responsive to my needs yesterday. With out appointment was able to work me in. Was very appreciated !,! Thank you **** B

He was very helpful and made sure I was satisfied

Terrible service and complete disrespect of the value of my time. I made an 11am appointment for a tire rotation and oil change. Tyler, my service manager, said it was be approx 1hour30-1hour45min, which is reasonable. At the 2 hour mark, not hearing anything from Tyler, I ventured out to the bay that I dropped my truck off at a little before 11am to find my truck had only moved 20 feet and the service hadn’t even begun. When I asked Tyler how much longer remained on my service, he checked around and then informed me that it was next to go into service. Why, at the time that I was originally promised my truck back was I 1) having to go to Tyler for answers and not him reaching out to inform me of the delay 2) the service bay so delayed that they couldn’t get an oil change and tire rotation taken care of in a reasonable time (the answer is there were only 3 mechanics working, might want to keep that stuff more confidential and not yell it between service managers) 3) does ford and it’s representatives think that people are just wanting to sit around all day and wait for their vehicle to be serviced? I wasn’t a walk in, I thought ahead and made a reservation for my service needs and they were not met. I left the dealership without my service being completed and now I’m getting emails from Tyler saying that they had in fact completed my service, etc. Grapevine ford has lost my service business. They have lost my new vehicle sales business (of which I am in the market to purchase 2 new vehicles within the next 6 months) and Ford as a whole has potentially lost my business because I refuse to believe that they can be represented this poorly

Its Nice , its was greatful service with Victor !