Had my car towed to Grapevine on Sunday but no place to drop off for service come Monday. Had to have it towed back home and then back again on Monday.
We described the problem and asked for the 50,000 mile service to be done while it was in.
We were quoted about $500, we thought this was for everything.
Grapevine Ford discovered the problem and removed the rodent, replaced belt, and charged the battery. They stated that they did the inspection, however they did not do the service for the 50,000 mile (oil change, rotate tires) besides asking to have it done, I would have thought having only 25% oil life would show up on inspection and they would have asked if it was to be done. Not to mention it had 51,**** miles on it.
Thank you
Chris
11/26/2019
Jonathan I. VERIFIED CUSTOMER
The people are great. Everyone is super nice and understanding. I think I just ran into bad luck with my new car purchase, the loaners, timing, and communication.
11/26/2019
AMANDA S. VERIFIED CUSTOMER
Jorge was great!
11/26/2019
Eric P. VERIFIED CUSTOMER
Despite the wait forthe service it was a reasonable time for being a busy day.
11/26/2019
KRYSTLE R. VERIFIED CUSTOMER
Dixie the manager and Chandler my advisor were so helpful and super nice! Kept me updated on my car daily. Very very impressed with how well I was treated. They truely care! Wonderful Customer Service in the Service department!!
11/26/2019
Daniel W. VERIFIED CUSTOMER
You guys got it together and do the right things. I always recommend you.
Don't screw it up like so many businesses do.
11/26/2019
Nita O. VERIFIED CUSTOMER
Aaron is very knowledgeable and attentive to all my questions about my vehicle, which is so helpful. He is a valuable employee to Grapevine Ford Dealership.
11/26/2019
Jason A. VERIFIED CUSTOMER
Logan was patient and an absolute pleasure to work with!
11/26/2019
Julian R. VERIFIED CUSTOMER
Mike was great to work. Vehicle was in for paint conditioning, but Mike made sure there were no problems. Thanks for the great service.
11/26/2019
Khanny M. VERIFIED CUSTOMER
Thank you
11/26/2019
CAM N. VERIFIED CUSTOMER
NA
11/26/2019
Ruben E. VERIFIED CUSTOMER
Very satisfied with victor Silva.
11/26/2019
Danette G. VERIFIED CUSTOMER
Great service
11/26/2019
Albert L. VERIFIED CUSTOMER
Issac is very attentive and helpful and appreciate his services
11/26/2019
PATRICIA B. VERIFIED CUSTOMER
Jonathan made my experience @ Cerritos Nissan a truly wonderful one. He kept me informed about the status of my vehicle. He also explained to me what was going to be done and also gave me a heads up what I might expect on my next service. He is a very nice Service Advisor and I appreciate his expertise.
Thank You Jonathan for being part of Cerritos Nissan’s team.
11/26/2019
Raul O. VERIFIED CUSTOMER
Es tuvo muy bien
11/26/2019
Denise L. VERIFIED CUSTOMER
Jacob provided phenomenal service, his courtesy, caring, and honestly is just a few words to describe his outstanding, ranking customer service.
11/26/2019
Greg E. VERIFIED CUSTOMER
Thank you for your Thanksgiving food drive. Your service to the community gives me a positive impression of Reliable.
11/26/2019
Reichi B. VERIFIED CUSTOMER
Very helpful and took care of my car.
11/26/2019
HANH-MAI P. VERIFIED CUSTOMER
Issac Lam is the best service advisor there is. He makes me feel welcomed and truly treats me like a valuable customer. Issac deserves a raise!!