My service advisor was Hassan. He was nice, prompt, and kept me informed. However, this would be the last time I am visiting South County Lexus. During my last recall service I left a pink jacket in a loaner. I contacted the service advisor immediately but he couldn’t locate it. I follow up several times during the same only to be given a run around. The jacket was never to be found. This time my wife forgot her platinum necklace with a small heart pendant in the front cup holder. I picked up the car at around 6:15 pm. It is now around 10pm and we just realized we needed to retrieve the necklace. My wife’s fear came true when she thought the necklace would be “gone.” We searched all over the car but it’s no where to be found. We are certain the necklace was left in the cup holder because my wife specially remembered putting it there on Saturday night when she was wear a dress that didn’t really match the necklace. The necklace is the last memento from my deceased mother. I am extremely disappointed with what happened. Of all the places I would least expected it to be lost in our own car at a Lexus dealership. I don’t expect much from your dealer just as nothing was done with the lost jacket the previous time.
12/24/2019
Anna C. VERIFIED CUSTOMER
The gentleman who helped me we've above and beyond. He was both professional and a gentleman. Something that is rare
today. I'm grateful he exhibited both stellar qualities
12/24/2019
STEPHEN S. VERIFIED CUSTOMER
His service was commendable thank him and the lady’s that were part of the wait area staff for their kind service to both my 3 year old and myself.
12/24/2019
Roy H. VERIFIED CUSTOMER
I waited three hours for the transmission fluid in my car to be changed/tested after receiving a notice that the previous service may have used transmission fluid with irregularities. I was told it would be two hours. It was just an excessive wait time.
12/24/2019
Abel P. VERIFIED CUSTOMER
He was straight forward and friendly. He did a great job, although I was hoping for a better outcome....
12/24/2019
Chafe J. VERIFIED CUSTOMER
I was totally dissatisfied with his service
12/24/2019
Christine J. VERIFIED CUSTOMER
Issac Lam was excellent!
12/24/2019
Orville W. VERIFIED CUSTOMER
Our service attendant Brian was very helpful & explained all that needed to be serviced to my rogue for the mileage it had & our key batteries to changed & explain of thing with phone on vehicle & different things on vehicle, he had to explain twice bcuz husband is hard of hearing, very helpful employee, very good service from Cerritos Nissan. Thank you Mrs. Jimmie Williams
12/24/2019
Yovanni G. VERIFIED CUSTOMER
Very good Service!
12/24/2019
Lara G. VERIFIED CUSTOMER
Thank you Carlos for all your help over the last couple of days. I really appreciate your professionalism and always keeping me updated on the progress of my cars repair.
12/24/2019
Chris R. VERIFIED CUSTOMER
Isaac did a great job—very good customer skills!!
12/24/2019
Karla H. VERIFIED CUSTOMER
Eric is awesome and always so helpful!! Merry Christmas Nissan
12/24/2019
Ami D. VERIFIED CUSTOMER
Bryan was very professional and the customer service he provided me was excellent.
12/24/2019
Matt B. VERIFIED CUSTOMER
Jesse was great from start to finish! Thank you!!
12/24/2019
Randy R. VERIFIED CUSTOMER
Chris walked out helped me get my Colorado checked in early saturday morning. Told me it would be done by 10:30am it was done by 10:00.