Couldnt ever get a straight answer. Had trouble getting ahold of the service people.
12/25/2019
Andrew P. VERIFIED CUSTOMER
Jason has been great working on solving the recurring issue on my truck. I appreciate his calm, confident and informed communication on the phone and in person. As well as his commitment to solve the issue! Great follow through.
12/25/2019
Cynthia R. VERIFIED CUSTOMER
I always go to Hugh for my services. I trust his advice and he always makes me feel like he is looking out for my best interests. It is because of him that my future vehicle will also be a Chevy. When i am ready to take that step I will ask Hugh for a recommendation on sales rep to work with.
12/25/2019
AMY S. VERIFIED CUSTOMER
She worked me in on a busy day, and it was much appreciated!
12/25/2019
Maria H. VERIFIED CUSTOMER
Great service Edgar o Villalobos was really nice answer all my questions job was great I definitely recommend and trust him to fix any situation for my cars care
12/25/2019
Robert R. VERIFIED CUSTOMER
Victor was spot on.
12/25/2019
Scott H. VERIFIED CUSTOMER
Grat job as usual!
12/25/2019
Ted F. VERIFIED CUSTOMER
Great service!
12/25/2019
Jean R. VERIFIED CUSTOMER
Thank you for prompt and efficient help.
12/25/2019
Brandon D. VERIFIED CUSTOMER
Jason was a big help and kept me in the loop through out the whole process. Above and beyond customer service.
12/25/2019
Kai B. VERIFIED CUSTOMER
This was the worst detail job that I have ever gotten in my life. There was still dirt all over my wheels and bumpers. Then the interior Looked like it wasn’t even cleaned at all. I spent over 3 hours re-detailing my entire truck. I drove 45 minutes away after waiting 2 weeks for an appointment and am beyond unimpressed. I’m surprised your service department is even still in business when your competing against dealers like 5-star ford.
12/25/2019
Jose B. VERIFIED CUSTOMER
AFTER I RECEIVED MY TEXT THAT MY CAR WAS READY I STILL WAITED OVER AN HOUR AND A HALF TO PICK UP MY CAR
12/25/2019
MICHAEL E. VERIFIED CUSTOMER
Laura is the greatest! Customer service oriented and straight to the point!
12/25/2019
Alan C. VERIFIED CUSTOMER
Chance was up front with me that it would take extra time to service my vehicle as it is a Kia and they needed to get the proper filter. By the way this is the e-mail address to Lauren Crabtree. I am the one who came in today. Thank you Chance!
12/25/2019
Walter C. VERIFIED CUSTOMER
Best service my F150 get with grapevine ford.
12/25/2019
Kobra A. VERIFIED CUSTOMER
I bought my car brand new one year ago, i have seen this dealership with technical problems 4 times since I’ve had it. I took it in on Friday they called me back saying “We replaced your batteries but have no idea why your car is not turning on.” I picked my car up yesterday and the service was horrible, no one knew what was going on with my car. They called me to say it’s ready to be picked up, and today not even a day later i get an ALERT message on my dash saying my car is going to shut off & my engine light came on as well. I just don’t understand why i buy a brand new car and barely drive it and it has so many problems due to the technology. I’m super upset that i have to come back today Dec. 24,2019 to drop my car off for the second time in a WEEK. I’m not usually like this, but it’s a brand new car it shouldnt be breaking down like a used car, mostly when i take care of it very well. ****-****-xxxx i would like a call thank you
12/24/2019
Bryan H. VERIFIED CUSTOMER
I sent positive comments in the email survey
12/24/2019
Paul S. VERIFIED CUSTOMER
One scheduled service wasn’t performed. I was charged for services that were under warranty. The service took 3.5 hours, while I waited.
12/24/2019
Mary Y. VERIFIED CUSTOMER
I really appreciate Hassan’s professionalism and flexibility. The South County Lexus Service Team is first rate!