Berkshire Hathaway Automotive Group

Quick and smooth very satisfying experience.

Thank you Jason for a job well done.

Pete does a fantastic job of keeping you updated.

Good job

As always,excellent service!

Good

Always a great experience with Austin and the service team. Thanks guys!

Laura was great. My problem is completely with Ford. I honestly feel the fact that you all and Ford refuse to take ownership for a known faulty part is just not excusable! Essentially given that FORD acknowledged that these modules are faulty , settled a law suit days before trial regarding them but yet REFUSES to issue a proper recall!! This warranty extension crap is bull ****, especially in my case where I am the 3rd owner and neither of the previous owners could be bothered to have it fixed while covered. So I’m now stuck either paying an outrageously overpriced amount for you to fix or just deal with the car being a **** because Ford and your dealership refuses to do the right thing. I can tell you and the **** head management of Ford that I Considered buying a new escape to replace our CRV but now I refuse now purchase any Ford Auto based on the fact Ford and their dealerships are crooks! I’ll replace the CRV with a new CRV it’s a shame that a Japanese Auto is more dependable then anything made in the US by Ford! Believe me I will steal everyone awY from Ford and over to Honda! And you can tell Detroit that and I will contact our senators and representatives and give my opinion that the people of this country should never bail out Ford again!

Thanks

Pete was AWESOME and extremely accommodating! He and the service person I talked to got me in very quickly and got to the root of the problem just as fast. I will DEFINITELY return again and refer all of my friends to not only buy but get service from Grapevine! Thanks Pete!

Jody was AMAZING!!

I and my Edge have been well taken care of. I appreciate the great service.

Good Service ????????

Took a very long time to do what they did. That’s OK with me because I want the job done right. Two problems. First problem, they did a horrible job washing the car. My windshield was harder to see out of after I pick the car up. I’m not sure what they wipe it with but it always comes back greasy and it takes me forever to get whatever they put on it off. Second problem. My car is a 2017. I was supposed to come in for my 20,000 mile service. I told this to the representative but he insisted my car was a 2016 and also insisted I needed a 30,000 mile service. Unfortunately, I was in a hurry and didn’t want to argue with a guy who was sitting in front of his computer looking at my sales contract. I don’t know how you guys are going to fix this it will be interesting to see if someone even follows up. .

Always friendly and very helpful during my service, and the loaner vehicle was great, thanks Sean!!

Thanks !

Overpriced

Great service:)

Mike is great to work with.

Thanks. I was in and out quickly.