I made an appointment to have a campaign done or a recall Done. I wasted half my day to drop my car off at the dealer to have the service advisor tell me nothing could be done because the part was not in stock. On top of that I didn't even get a courtesy wash Or any type of disinfectant notification in my car. I work for a rental company and it is our company policy to notify people that the units we rent Are disinfected. My father works at a dealership, Fletcher Jones and the same policy applies for them not sure why I didn't get that. I feel like if you know you wasting my time the least you could do is wash my car in thoroughly upset. And I will leave a bag with you on Yelp. I'm thoroughly disappointed and I can't wait to get rid of my Nissan so I never have To deal with this type of customer service ever again!
5/24/2020
Benito L. VERIFIED CUSTOMER
Me gusta el servicio que me brinda Jhonatan siempre muy amable te explica lo que quieres escuchar de un especialista tanks
5/24/2020
Kenneth V. VERIFIED CUSTOMER
Derrick was very helpful...top notch!
5/24/2020
Viola C. VERIFIED CUSTOMER
My experience at Cerritos Nissan is always good that why I always return Toni Fears is a great service manger thank you
5/24/2020
Juana R. VERIFIED CUSTOMER
Very happy with the service today!
Excellent customer service!
5/24/2020
Mary E. VERIFIED CUSTOMER
Very knowledgeable and polite
5/24/2020
Brenda S. VERIFIED CUSTOMER
Tony provided great customer service. He was polite and attentive. He also was able to clearly explain the services my vehicle would be receiving. Smooth process from beginning to end.
5/24/2020
Emmi Angeli. VERIFIED CUSTOMER
Tony is always there to help us. Always goes above and beyond. Job well done!
5/24/2020
PATRICK G. VERIFIED CUSTOMER
Great Business, I've purchased 2 vehicles here, and will always have them serviced here as well. Top notch place!!!
5/24/2020
Fray M. VERIFIED CUSTOMER
Thank you so much for an amazing service all the time!!!
5/24/2020
Shelby H. VERIFIED CUSTOMER
Daren was very nice and accommodating.
5/24/2020
Miles W. VERIFIED CUSTOMER
Amazing and efficient great help will be returning to only work with Tyler
5/24/2020
Mick G. VERIFIED CUSTOMER
Tyler was great. I will definitely be back to Grapevine Ford in the future.
5/24/2020
Robert V. VERIFIED CUSTOMER
My service advisor is great and doing a fantastic job. However, this is the second time I’ve had my brand new truck in for a new part and it be on back order. This is frustrating and shouldn’t be an issue on a new truck purchase.
5/24/2020
Darrell B. VERIFIED CUSTOMER
Thank you.
5/24/2020
Misty R. VERIFIED CUSTOMER
Debbie was Great! She took Great care of us!!
5/24/2020
Janet H. VERIFIED CUSTOMER
Great service. Didn’t have to wait long.
5/24/2020
Jonna H. VERIFIED CUSTOMER
Still was way overcharged on 2 repairs. I know no one will read this But too expensive for what was done
5/24/2020
Bernabe C. VERIFIED CUSTOMER
The service, person are good, and they explain to me about the car,