Jason Valdez is the best service advisor you guys have. It would be a great loss to your team to lose him.
5/31/2020
Carlos J. VERIFIED CUSTOMER
Brian provided superb customer service. I am very particular with my car and he earned my trust and made me feel at ease. He’s great at what he does. Thank you.
5/31/2020
Carlos J. VERIFIED CUSTOMER
Brian provided superb customer service. I am very particular with my car and he earned my trust and made me feel at ease. He’s great at what he does. Thank you.
5/31/2020
Linda K. VERIFIED CUSTOMER
Ivann was very professional. He explained everything and privided info on what us needed on my vehicle. I appreciate the time and and professionalism from him and everyone I encountered today.
5/31/2020
Jim G. VERIFIED CUSTOMER
Jaime always provides great customer service. He quotes accurately and keeps me updated every step of the way through the repair process. I will keep bringing my car back for service because of Jaime. You may reach out to me if you require more information.
5/31/2020
Lacy M. VERIFIED CUSTOMER
Alfredo was very fast with my car and kept it as long as he needed to evaluate the problem.
5/31/2020
Arpad D. VERIFIED CUSTOMER
Above and beyond !
5/31/2020
SAWMON J. VERIFIED CUSTOMER
Love the help
5/31/2020
Heladio A. VERIFIED CUSTOMER
Thanks for everything, excellent service Nava!!!
5/31/2020
Roger C. VERIFIED CUSTOMER
Repair was completed quickly, and I didn’t have to wait around at the shop which was nice. They did a really great job cleaning and detailing my car after the service as well. Thank you!
5/31/2020
LASZLO V. VERIFIED CUSTOMER
You guys lower me in with take me out of my mechanic to save you have recall on my problem and that was not true then when I took the vehicle in you guys told me we not going to get to it till Friday and half an hour later I get a call the recall is not working we need diagnostic I could have been wait and I had my towing Dolly with me to take my car back to my mechanic I lost voter on $300 today and my time to pick up the vehicle and take it back to my mechanic I'm not happy the dishonesty not a good thing
5/31/2020
Ellen S. VERIFIED CUSTOMER
Daven Anthony was great.
5/31/2020
STEVEN D. VERIFIED CUSTOMER
Joge is an swesome service advisor and really listens. imo you should take good care od him.
cheers
steve
5/31/2020
MARIA R. VERIFIED CUSTOMER
He is great with customer services
5/31/2020
Anna P. VERIFIED CUSTOMER
Andrew wasn’t there when I checked in George was. So he checked me in. I told him I was waiting. Then after an hour and 20 min Andrew came to tell me that they needed my car all day and that someone should’ve told me that. Glad I sat there for over an hour. I did have a car lined up for me at Hertz, I had to go back to the dealer to get the child seats put since they couldn’t find my key.
When I declined all of the other made up services they claimed my car needed Andrew’s tone of voice changed on the phone. (I know service guys make money on selling service, so when I declined it he just lost money.) The car was picked up and not washed. Worst service ever and I will take the time to drive further to a different Jeep dealership. Never again!
5/31/2020
Erika H. VERIFIED CUSTOMER
We had an appointment at 2:30 for an oil change and we were told it would be 1 hour and 15 mins. We didn’t leave until 5:30 and there seem to be no explanation. What is the point of an appointment if the service can not be done until hours later?
5/31/2020
Janet S. VERIFIED CUSTOMER
I bought my Chrysler back in 2006 and it only has 53 thousand plus miles. Jason is the only mechanic who has ever dealt with it’s repairs! I trust him explicitly! When the time comes to trade it in, you can be sure it will be another Chrysler! Thank you Airpark and thank you Jason!
5/31/2020
EVA B. VERIFIED CUSTOMER
We are glad and had a good customer service experience with Ivann Arreola .
5/31/2020
Paul R. VERIFIED CUSTOMER
Absolutely no follow up with me. Had my vehicle for a week with no phone call on the status. Did not get my quote for damaged rear brake air intake. Worst service I have ever had in 30 plus years of service. I will choose to pay my 100 dollar deductible and take my vehicle to another dealer.
5/31/2020
Sandra R. VERIFIED CUSTOMER
I reminded the service rep scott I traveled 2 hours to get there at 8am.
He said my service was done early and he would call me an hour later I went to check he was on the phone with his wife or girlfriend
I got out of there at 130p
The service at this lexus dealer keeps me waiting each time I go there.
I bought my lexus new from your dealership and I was going to pay cash.
You can bet your bottom dollar I will never buy another car there!