Jason was great! He let me know what was going on. He always called back when he said he was and the communication was above and beyond! I hope of I ever have to work with service Dept again I get to have him!
10/31/2020
Jerry D. VERIFIED CUSTOMER
Debbie did an out standing job. One of the best experiences I have had there
10/31/2020
Amy M. VERIFIED CUSTOMER
I haven’t actually ever received any service, any follow up or any sort of professional service by Grapevine Lincoln. After my car sitting in their parking lot for over 14 day in September, it wasn’t fixed. And nobody called to let me know the part was ordered. The car still has electrical problems. When i request valet pickup/drop off, they have been either late, or don’t call at all. Today, my pickup was scheduled for 9 am- I finally got a call at 8:55 am stating they had NO loaner vehicle available. This is a brand new 2020 Lincoln aviator with less than 9,000 miles. Not impressed whatsoever.
10/31/2020
Darrell B. VERIFIED CUSTOMER
Pete is great. Makes us feel important and is always on top of things. He is one reason we come back time after time.
10/31/2020
Katherine S. VERIFIED CUSTOMER
Pete was absolutely help and great! Ana was very helpful as well
10/31/2020
LEO C. VERIFIED CUSTOMER
As always Pete does an outstanding job!
10/31/2020
Marian E. VERIFIED CUSTOMER
Aaron is absolutely without doubt excellent and perfect. Thanks to him my van runs super. Mbe
10/31/2020
Kaitlin R. VERIFIED CUSTOMER
Great customer service!
10/31/2020
ROCIO M. VERIFIED CUSTOMER
Yes I did he's a great customer service clerk and really appreciate the knowledge he has
10/30/2020
Dominique C. VERIFIED CUSTOMER
I experienced an outstanding support and service from Yolanda and Jon.
10/30/2020
DAVID D. VERIFIED CUSTOMER
My experience with Bob & the service department was great as always.
What I didn't care for was the fact I had to pay for the windshield trim that flew off my car as I was driving down the highway. I wasn't charged for labor. Thanks for that. It's left me with a poor feeling about Ford.
Thanks,
Dave Dudziak
****-****-xxxx
10/30/2020
Nate S. VERIFIED CUSTOMER
Miguel was very professional and courteous. He kept me updated and communicated throughout the process. I was happy with the speed of the service team.
10/30/2020
Eva R. VERIFIED CUSTOMER
Jacob is an awesome service person very polite , I don’t know who did the detailing on the car , but it still has the dried up spilled hot chocolate on the side of the passenger seat where the seat belt snaps together . But you know it is what is , , like I mentioned before ,your customer service isn’t very friendly they lack communication among each other , I sat there with my niece and we watched one of your sales girls , being so rude and nasty to a gentleman that was trying to by a car that he had on lease, , sad to watch that they would speak to an an elderly person who didn’t understand what she was saying ,for her to raise her voice to him,,still up to today I have never been able to speak to the manager there , not there , busy , come back later ,he is gone already ,I know dealerships are independently owned , but I wonder how the actual main corporation of Toyota would feel about how you conduct your business with costumers , from what I have Seen and learned by experience customer service isn’t a priority , it’s just making that sale , saying whatever it is to to get that commission , id rather be honest that to **** people ... that my experience and opinion for the Cerritos Nissan
10/30/2020
Greg B. VERIFIED CUSTOMER
Debbie and Kevin took good care of our Son’s Camaro. Thank you!
10/30/2020
Karina C. VERIFIED CUSTOMER
Victor was amazing ???? thanks to him I got my vehicle back on the road again
10/30/2020
Mary M. VERIFIED CUSTOMER
The 17 days our vehicle was at your service department was the most unacceptable and ridiculous ever experienced in a lifetime.
10/30/2020
James L. VERIFIED CUSTOMER
Friendly and helpful
10/30/2020
Robert B. VERIFIED CUSTOMER
Great service, very professional and quick. I appreciate your reaching out for the warranty item and car check up
10/30/2020
Robert I. VERIFIED CUSTOMER
Jason was fantastic as always. He went above and beyond!
10/30/2020
Cole H. VERIFIED CUSTOMER
Service tech was very nice but there was a communication gap. I had to follow up to check status a few times. Left a message on a Friday morning to discuss the emailed results, never heard back. So I came and picked up my vehicle and took it to another service center.