Berkshire Hathaway Automotive Group

The pricing for a basic annual service has escalated so high that I will need to consider other options for service.

Carlos was great.

RGD IS INCREDIBLE! This was the most stress-free and easiest service I had ever had. He made my day with his professionalism, friendliness and kindness! He’s a true gem and I’m glad I got to meet him!

Jason does a great job of communicating with me while the car is being serviced and also informs me of what the next maintenance steps need to be and what the approximate cost will be.

Alfredo put right issues with my service and made sure I was happy. As a result he saved Grapevine Ford from losing me as a service customer.

Daven and that dealer ship has always done a fabulous job. Thanks for the great service.

Miguel did everything very quick and made great recommendations.

Great service, communication and interaction with Daren. I now live in Fort Worth, but drive an hour to Grapevine because of Daren and his effectiveness as a service Manager.

I took the car in last Friday, with a tire that leaked 20 pounds of air every 12 hours. You mechanics said they couldn't find the leak, and take it back to Pinegar, who remounted the tire on a used rim. I took it there on Saturday, but they said they couldn't get to it till Thursday. So, I immediately called Reliable, to see if they could try as gain on Saturday, no. I set up an appointment for Monday, Tbey ended up finding a leaking valve stem. It's not all your fault, this was such a hassle. I believe Pinegar should have fixed it right the first time. I just can't understand why I had to insist that the tire was leaking, to get it repaired. I've spend a lot of money on maintenance for two newer Chevys. I just can't find a place take can do an oil change in less than 2 hours. I don't understand why you make an appointment. It should only take 20 minutes. Who's got 2 hours to waste sitting and waiting. I'm done with Reliable.

I think that Grapevine Ford it horrible in forcing the customers to purchase Kahu because Grapevice Ford had Kahu installed in them as a way to track the vehicle during this pandemic. As a customer that expense that the business takes as their safety precautions to ensure their car won’t be stolen, but to transfer cost and not giving customer option not to pay for is a unfriendly business practice. The fact Grapevine Ford told me that as a buyer i had no choice, but to pay and accept Kahu is poor business protocol and practice. Though Carver Rademacher was professional in answering my questions and inquiries; I am considering to contact the TX Attorney General to inquire about this business practice of forcing me to have to pay (e.g. $499 ) and accept Kahu after I did not want and after asked if I have to have it. Kyle Crowley and Carver both told me, it was a cost that can’t be remove from the sale of a car. Then I will file a complaint with BBB about being forced to purchase Kahu when I did not it. Thank you.

Excellent service from Tim Rau.

Very professional, Hugh is the only one I will deal with

Great service thank you

My service rep, Vicki, was very professional and very responsive...great job!

John O was awesome, did a great job!

He did a great ???? job. Love it, thank you Hugo Sanchez. Really appreciated it.

Chris Walker got all repairs and service done as promised. He was very professional and easy to work with. When I need future service, I will return.

Thanks for doing this without an appointment. Cody was professional, informative about the services provided and about the services that would be needed in the future. Thank you.

B really helped me out at an inopportune time during the work week. I really do appreciate it.

When I brought the car in for a oil change and they rotated the tires that was fine until the next morning and my tire was flat so I called and ceaser said bring it in I initially told him the wrong tore so I called left a msg and left a live msg with the office who said they would run msg to ceaser ok SO I pick up car and ask did you get my msg I told you the wrong tire he said yeah yeah and we found a razor in back tire so we fixed it and I say are you sure as I DONT wanna cone back for that tire he assures me and I leave OKAY next morning tire completley flat and I gotta go to work I call at 645am Sunday actually talk with someone and they say bring it in SO after work I took myv2020 trax in and tell ceaser I knew this was gonna happen you fixed the wrong tire .. OK so I leave car again then get a call they have to order tire it won't be ready till the j3zt day OLAy the next day comes I get car was told glad I brought it back as they recalibrated it wrong and had to fix but hey you have almost 4 hew tires and I say I just brought it in for a oil change.. oh ceaser was great it's the shop folks who need training ... so yep that was my headache for 4 days and all I wanted was a oil change... THx midway Chevrolet for all that wasted time