Bob was the best service advisor I’ve ever worked with, and I’ve been to many dealerships. I’ll definitely return to Grapevine Ford Lincoln.
11/28/2020
Roy H. VERIFIED CUSTOMER
I had an appointment and waited 3 1/2 hours for an oil change.
11/28/2020
David S. VERIFIED CUSTOMER
Always satisfied at Midway, and Hugh is the best. Thanks, again.
11/28/2020
Gregory B. VERIFIED CUSTOMER
Great service
11/28/2020
Nicholas D. VERIFIED CUSTOMER
My service advisor was very accommodating and friendly as usual. However, the disorganization amongst the entire service sector was abysmal and unprecedented. When one makes an appointment for service, via online or any other method, service should be performed. The fact that my car was not attended to in any capacity on the day of my requested service is inexcusable from a management standpoint. The department handled themselves well and were extremely apologetic but an instance like this should never occur. Furthermore, whilst waiting for my vehicle to be serviced in the showroom, multiple sales team members and customers were not wearing masks. At the peak of a global pandemic to not be enforcing strict mask wearing protocols at a business is absolutely despicable and horrifying. Improve.
11/28/2020
Sandra P. VERIFIED CUSTOMER
I needed my car serviced so I would be comfortable driving across country. I have just completed the 2200 mile drive and had no issues with the car. Thank you Edgar and the Midway service team.
11/28/2020
Lisa R. VERIFIED CUSTOMER
Did great job! Thank you very much!
11/28/2020
SARAH L. VERIFIED CUSTOMER
Thank you, mark!
11/28/2020
Syd W. VERIFIED CUSTOMER
Yolanda is very knowledgeable and very helpful. Great service representative
11/28/2020
Leslie H. VERIFIED CUSTOMER
John was very friendly and got my car serviced promptly.
11/28/2020
Roxanne H. VERIFIED CUSTOMER
Jorge did an excellent job helping me from the time he opened my door to getting my car back in my possession. Very professional and helpful. Thank you.
11/28/2020
Trish R. VERIFIED CUSTOMER
Love dealing with Jon Kenney!
11/28/2020
Matt S. VERIFIED CUSTOMER
John O is the greatest! He is a real asset to your team!
11/28/2020
SUZANNE R. VERIFIED CUSTOMER
John O was awesome!
11/28/2020
Robert B. VERIFIED CUSTOMER
Great job thank you
11/28/2020
DOROTHY L. VERIFIED CUSTOMER
B was great!! Very professional. I would take my car back in a heart beat.