Pete did a great job as always, man those guys work long days!!
1/2/2021
Wesley P. VERIFIED CUSTOMER
This dealership has a well designed service department and was efficient as we dropped off the car and through the device appointment
1/2/2021
Crystal B. VERIFIED CUSTOMER
Everyone was over the top nice and great to work with
1/2/2021
Sylvia M. VERIFIED CUSTOMER
It was quick and easy. Jaime took care of everything. I also appreciate everyone using masks and distancing.
1/1/2021
Michael G. VERIFIED CUSTOMER
No donuts!
1/1/2021
Millie S. VERIFIED CUSTOMER
Hugh was great. Thr service team not. They left did not close to oil top and I ended up going back the very same day after a smell of oil inside my car and a very large puddle of oil under it. Then team power washed it, but the next morning another oil drip and back to Midway. The power washer demolished the hood inside cover that Hugh has now ordered but the insulation between the engine and passengers side is also ruined. I would request that with 2 times powers washing that the covered airfilter should also be checked as I don't know if the filter was damaged as well. Hugh not at fault but I am very upset with 4 trips and just for tire rotation and a simple 10,000 mile oil change. I don't know if the 2 power washing damaged anything else or if the oil did as it covered the engine.
1/1/2021
Jesse P. VERIFIED CUSTOMER
Hassan’s Customer Service was Exceptional.
1/1/2021
Andrew P. VERIFIED CUSTOMER
I really appreciate Brads attention, competence and customer service.
1/1/2021
BRIAN B. VERIFIED CUSTOMER
Thank you
Happy New Year
1/1/2021
Joe B. VERIFIED CUSTOMER
Every time I bring my vehicle in for service I am disappointed. I could go on and on about the things that were done incorrectly or poorly. On my last visit there were 5 lug nuts that were only threaded on two turns, meaning they were hand threaded two turns to get them started but they never went back and actually tightened them. This is dangerous.
1/1/2021
Ashley T. VERIFIED CUSTOMER
First of all we came in at 8 am. I came in the door before because my window stopped working. They couldn’t get me in right away so I set up an appointment for the next morning to try and get it taken care of. Came in at 8 and was there until 1030 cause I had to be at work at 11. They were never able to fully fix my window in that 2 and a half hour time frame which is ridiculous. A regulator only takes like 30 minutes to put in. But then my fiancée had to bring the car back after he dropped me off at work. He was there from 1130 to 2. You can’t tell me it takes almost 6 hours to get a regulator on a window fixed. This makes me really upset. Plus no one noticed my fiancée was there for about 15 minutes. This happens every time I bring my car in and get fixed under warranty. Wasting my time every single time is ridiculous
1/1/2021
Robert D. VERIFIED CUSTOMER
Service was substandard. Communication was pathetic. No information was provided per the mopar inspection.
1/1/2021
Donna G. VERIFIED CUSTOMER
The service department was immaculate, organized, educated and friendly. The offer up front of a loaner car was greatly appreciated. I felt that my car wasn’t just another job, but that the service writer cared about me as a person. Keep up the good work c
1/1/2021
Suzana U. VERIFIED CUSTOMER
Thank you for the excellent service provided by Victor Silva
1/1/2021
Ben B. VERIFIED CUSTOMER
Great service
1/1/2021
GRAYCE S. VERIFIED CUSTOMER
I very much appreciate Derrick Parra's service.
1/1/2021
REGINA J. VERIFIED CUSTOMER
Mark in service really took care of me and my car thanks Grapevine Ford
1/1/2021
Thomas And. VERIFIED CUSTOMER
Took The time to explain what was done to my vehicle and I left knowing that the work was done Right
1/1/2021
Sylvan G. VERIFIED CUSTOMER
Jason Valadez is the best and most efficient service advisor I’ve ever worked with in the auto industry. Please thank him for me. Sylvan G