Berkshire Hathaway Automotive Group

Ivann was excellent. Very clear in terms of what was needed for service. Very articulate and complete in helping me through the process today.

Well my vehicle is a 2017 cargo NV1500 with 18000 miles I brought it for a regular maintenance an a recall I just walk in to get service on my vehicle. The greeter reception was punctual and polite he offer me an Spanish speaker advisor which I did aceptes have no problem, few minutes later Carlos come out to help me with the service for my van everything was going well till he walk me to his side work to let me know the type services apply for the miles on mi van giving me the three options I have to choose. I did choose for the basic service after I singed the pre write up sheet he remarks something telling me the price of the service I was chooses may be increase because of that they may need to add more oil to the engine of my vehicle. I was disappointed because this is the first time I heard that taking my van to have services at your dealer, he was warning me not be surprise if the service amount increase because of that other advisors never told me that I jus told him if the service he was offering me that was not for my vehicle , on the brochure all the services show 5 quarters I am not asking for anything free I just told him to be accurate with the information he is providing, I state him knowing how many quarters the engine of my vehicle need , he is the expert Jus to let you know I live in Orange I have a closes dealer to my house to do the services of my vehicle but I want to be loyal to keep a good relation. Just remember a good relation is built by good experiences which was no mine this time

I received excellent and very professional service from Ivan Arreola. I am very satisfied and happy. I congratulate Nissan Cerritos for having an excellent team.

Great service. Thanks

Always happy with Eric‘s input and help. Great human being

Great customer service!

Miguel was great to work with. Very helpful and communicative. The overall service experience was a smooth one.

Victor is awesome I really appreciate him and the mechanics who took their time and effort to fix and tidy things up for me. Thank you

Did a good job on oil change and tire rotation

You are welcome. Be seeing you again in 6-9 months for more maintenance needs. Ken J . Graham. PS thanks Bob.

Debbie always goes above and beyond to take care of me. She’s a ray of sunshine in the morning when I drop my truck off and always leaves me with a smile. She exemplifies what customer service is supposed to be.

Andrew Shannon is my contact at Grapevine Ford. Don’t change him out... He is a “Keeper”. GENE H

Corey was extremely helpful and courteous

We have the maintenance plan and we’re still charged for the oil change I will be calling tomorrow. Also asked for pricing on other services and never received that.

I am not sure Tierre has had a chance to call you today or not. But we were very unhappy with the service yesterday. We brought our Impala in for a detail and brake check. We had no issues when we brought it in. None. We were told you all had problem starting it. That we need a battery, had to jump it when we picked it up. Took it over to Auto Zone they said no problem with battery. Based on their tester. And when we picked it up the radio wasn't working. Completely dead. Black screen. We would like you to fix it. As far as detailing, the package said it was waxed but the front had bugs to still on it. How can you wax over them. And there were still crumps around the gear shifter and middle console. And a old spill that was on the side of arm console was still there. I've always had good service from you all before so I am not sure how it all with so wrong yesterday. Please let me know when I can bring it back in to get radio fixed.

Perfect. Thank you.

Job well done.

You need to be clear and actually write in the note section cant just say this is wrong without telling what is actually doing ur job right or just saying a fluid situation doesnt say **** excpecially if there isnt no leaks on the ground from it so if there is leaks u should say where dont just say its bad heres the price cuz honestly sounds like u just wamt money instead of actually doing ur job.

Aaron kept me advised regularly with repair status. Thanks

Great service