Berkshire Hathaway Automotive Group

Great well taken care of

Andrew Shannon was a rock star. Not only was he professional, knowledgeable, reliable and friendly, he gave me his contact info and communicated progress without my having to play voicemail tag! He fully explained what would be done, how much it would cost and when work would be completed. He delivered everything he promised and did it well. I would give him 10/10.

Excellent!! Friendly, professional and timely service. My truck had to stay, but I was in and out dropping it off and picking it up. Very happy.

Great communication and updates

I was assisted by Heath Thimons. Very courteous and professional. Kept me informed throughout the process, back on the road expeditiously.

Pete Roshell always takes great care of me and my vehicle. Always keeps me updated on the progress and I trust him completely!

Service was a great! Love this place. Mark was thorough and precise! Will be back!

Aaron always takes care of us from start to finish! Is very informative and honest with everything that your vehicle needs. Thank you Aaron!

Andrew was great!

Thank you!????

Ive worked with Sean in the past and he is a very nice and friendly person.

Thank you

The service was friendly and quick. Codey Powell did an excellent job!

My experience was not great. I bought my truck in October, and brought it back for its first service. There was a lot of confusion, my truck was bounced between service and quick lane (I wanted a recall issue taken care of as well as oil change, and my first service tech just saw oil change and disregarded my recall) there was confusion on whether my truck was done or not. I called at noon after dropping it off at 8:30Am. I was bounced from person to person for 10 minutes before someone from Service actually picked up. They said they’d let Chris know to call me. At 1:30pm I had not heard anything and called again. Again it was more than 10 minutes, and no one from service ever answered. The receptionist again offered to let chris know to call me, but since the first message never made it, I asked to stay on hold until service picked up. At about 15 minutes finally someone from service said they would call me back, they had no idea where my truck was or what work had been done. Chris finally called me back about 30 minutes, he had not received any of my messages, but was able to coordinate service getting my recall done, as well as oil change and first service. With everything going wrong, I had no intention of EVER bringing my truck back. I had a good conversation with Chris. He offered me another free oil change for next time, and honestly he kept me as a customer. - Obviously the folks in service need more support if it takes 10-15 minutes to actually get anyone from the department on the line. - I will give the department another chance because of Chris.

Great service! Fixed all my concerns first time!

Good service

Huga was really polite and helpful

Hassan was professional but also took a personal interest in my 2003 RX300. During repairs he took me back to the car to explain what was discovered so I would understand what needed to be done. I will be back any time I need assistance. Great job!!!

I was very grateful he got my car in right away to have my tire looked at

Carlos was very professional, explained everything clearly and was able to respond to all my inquiries. Satisfied with the level of service he provided.