John was awesome to deal with. Pleasant experience. Thank you.
3/5/2021
John W. VERIFIED CUSTOMER
I think it’s a good dealer, high on prices, no feedback from “Mechanic” and the wait times are rediculous. John Otero was super professional and was helpful
3/5/2021
Juan G. VERIFIED CUSTOMER
Mr. Otero went above and beyond to make sure my car was fixed timely and I was happy. I cannot recommend him enough.
3/5/2021
Kathryn C. VERIFIED CUSTOMER
Hugo was honest, and kept me apprised of the repairs done to my card. I was very pleased!! Thank you.
3/5/2021
John O. VERIFIED CUSTOMER
Hugh is great and very helpful.
3/5/2021
Robert D. VERIFIED CUSTOMER
Excellent service - very satisfied thank you
3/5/2021
JASON L. VERIFIED CUSTOMER
Aaron is fantastic and has great communication and customer support!
3/5/2021
Steve L. VERIFIED CUSTOMER
Think I will ask for her to handle all my future visits .
3/5/2021
Phillips Edward. VERIFIED CUSTOMER
Austin does a good job every time I am in.
3/5/2021
KEITH P. VERIFIED CUSTOMER
I am a 2nd time Ford purchaser w my 2021 F250.
I am at Grapevine Ford because the service at 5 Star in NRH
was awful from when I bought my 2014 F250. We have purchased
7 Lexus’ from Park Place Grapevine, I hope all my encounters
with Grapevine Ford go as easy as my purchase and bed cover
install with Joe in parts. Thanks
3/5/2021
Thomas G. VERIFIED CUSTOMER
Mr. Walker was very professional and personable. A company can't have enough employees like him.
3/5/2021
Leann S. VERIFIED CUSTOMER
Chance was wonderful. He explained everything to me in a way that I could easily understand. He was friendly without overburdening me with small talk, which i really appreciate. Thank you, Chance!
3/5/2021
DEVEN S. VERIFIED CUSTOMER
Tyler is the best service advisor up there, I’ve had some not so great experiences with service at Grapevine Ford, and I sure am glad they hired him. This is my second run in with Tyler and he always has a great attitude and he is on top of his guys in the shop. He even went above and beyond with trying to get off tar on my truck that I happened to pick up in a construction zone on the highway. Great guy with great service coming from a guy who has been dealing exclusively with Grapevine Ford for all my vehicles for many years.
3/5/2021
Christy G. VERIFIED CUSTOMER
I’ve been very happy with the service and assistance of Mr Fitzgerald. He has been of exceptional help with my Camero on a couple of service visits.
3/5/2021
Michael H. VERIFIED CUSTOMER
The only concern I had was I had to wait over 1.5 hours for an oil change and when I walking around I witnessed the mechanic working on my truck talking to another mechanic instead of working on my truck. Alfredo was perfect and took care of me grapevine has always been good to me. I will be back in a couple of weeks for a transmission flush.
3/5/2021
SUNSHINE A. VERIFIED CUSTOMER
Chris provided great customer service.
3/5/2021
CAROLYN W. VERIFIED CUSTOMER
We got quick service which was appreciated, no loaner vehicle was available. We are still concerned with solution of more driving required to keep battery charged due to all the electronic features drawing on the battery when not running.
3/5/2021
Cody C. VERIFIED CUSTOMER
Very good
3/5/2021
Mark W. VERIFIED CUSTOMER
The customer service by Mark and the repairs by the mechanic were very good. Repairs were completed ahead of schedule. Truck runs great.
3/5/2021
Douglas J. VERIFIED CUSTOMER
Happy with the communication but the timeline kept shifting.