Overall entering was great my only comment is the car wash was really bad spots all over especially the windows where I need to see out of.
3/6/2021
Karen K. VERIFIED CUSTOMER
Tim provided friendly and excellent service. Everyone at Lexus always provides great service.
3/6/2021
Daniel B. VERIFIED CUSTOMER
????
3/6/2021
Jack I. VERIFIED CUSTOMER
RGD my service writer was fantastic. He was helpful, informative and explained all aspect of the service completely. He could not have done more.
3/6/2021
Stephanie S. VERIFIED CUSTOMER
Isaac was terrific today. He helped me with my car and was very professional. He has my highest recommendation.
3/6/2021
Daniel B. VERIFIED CUSTOMER
Awesome service!
3/6/2021
Michael C. VERIFIED CUSTOMER
Ivann & Jason (in service) did a great job. I appreciate their open communication and helpfulness. Thank you both.
3/6/2021
Arnold V. VERIFIED CUSTOMER
I appreciate that Brian was helpful Courteous understanding answered my questions quick & most of all, love it when people r not pushy. Thank you Brian
3/6/2021
Deborah G. VERIFIED CUSTOMER
She was very good and polite and professional. She had great patience
Great Service. In n out
3/6/2021
Kevin C. VERIFIED CUSTOMER
Ivann was great.
3/6/2021
Timothy C. VERIFIED CUSTOMER
Well done!
3/6/2021
RODNEY S. VERIFIED CUSTOMER
The experience was excellent. John M explained my options along with the pros and cons to each. Great person to work with.
3/6/2021
MEGAN B. VERIFIED CUSTOMER
Jorge Hernandez was great. However this entire operation is crazy. I had a 9:30 appointment and my Jeep wasn’t done the same day because they didn’t start loading the computer issue until late in the afternoon. The number provided in the airpark text is not Jorge’s and I had to go through a series of holds to finally get him on the phone to find out about my car. It’s way too much trouble. I’ll try the other Jeep dealership next time. Again Jorge was wonderful, it’s not his fault that the phone systems or appointments are not adequately managed.
3/6/2021
Adriana R. VERIFIED CUSTOMER
Victor is an excellent service advisor. Always takes time listen to my concerns
3/6/2021
Tom N. VERIFIED CUSTOMER
Jorge Hernandez is an excellent customer service rep. He takes very good care of our needs when servicing our 2017 Jeep Grand Cherokee Summit.
3/6/2021
Shirley H. VERIFIED CUSTOMER
Two of the three major issues I took my vehicle in for were not addressed. The seat belt issue on the rear passenger side remains, I was told this is ‘just they way it is’, though the seat belt on the drivers back works perfectly. The third tail light lens that flew off while I was driving was not ‘covered’, and I was quoted $343 dollars to replace. I paid for the 60,000 mile service, and that and an oil change is what I received. I am very grateful for the loaner vehicle, as I live 60 miles from the dealer, however, I’m disappointed that the issues above were not addressed.
3/6/2021
Deana Dee. VERIFIED CUSTOMER
Jon in service was very pleasant to work with today!!! Thank you
3/6/2021
Robert E. VERIFIED CUSTOMER
Terrific!
3/6/2021
Gracey T. VERIFIED CUSTOMER
Thank You. I made new schedule on Monday for Engine oil cooler leak.
3/6/2021
Preston L. VERIFIED CUSTOMER
Austin’s very polite. He got me in and out very quickly! Definitely will be coming back to do business with Austin! Wonderful guy!