My car was kept and repaired on for four days. I received a major tuneup and service on a major oil leak. After one day of completion my oil leak was not repaired. It is still leaking as I write this comment. I paid over $4000 which is no problem but I expect my car to be fixed properly. Very dissatisfied with a corporation that I respect. During the process I had to keep calling asking for updates which became frustrating to find out that my service was not repaired. I am disappointed with Cerritos Nissan’s dealership. My service agent was Jacob Vargas.
3/8/2021
Brandon O. VERIFIED CUSTOMER
Great friendly service from Hugo Sanchez, did not try to upsell on services not needed and was communicative about my vehicle!
3/8/2021
Philip C. VERIFIED CUSTOMER
Robert has been extremely professional & personable throughout my service & repair experience. He kept me informed with my vehicle status Thanks Bob for your outstanding customer service
3/8/2021
Andrew C. VERIFIED CUSTOMER
I am wonderfully satisfied with the quality of service. I just wish it didn’t take as long.
3/8/2021
Anthony C. VERIFIED CUSTOMER
Awesome service as usual!
3/8/2021
Jesus G. VERIFIED CUSTOMER
Jaime always demonstrates great customer service, he’s the reason I always get my vehicle services at your location.
3/8/2021
Oscar R. VERIFIED CUSTOMER
Excellent service from the staff at South County Lexus. Isaac and his team are the best in the business and I was given complete details of everything that was done on my vehicle. Thank you!
3/8/2021
Lorraine M. VERIFIED CUSTOMER
Very satisfied always
3/8/2021
Candace M. VERIFIED CUSTOMER
Best dealership I’ve ever been to for service. I am new to the Lexus family and was so happy to be there. Tim was awesome, I loved the service, everyone was so friendly, loved the complimentary accommodations, the gift shop, and I even got girl scout cookies while I was there!
3/8/2021
Maria M. VERIFIED CUSTOMER
Excellent customer service provided by B!
3/8/2021
George F. VERIFIED CUSTOMER
Mark kept me informed during the process.
3/8/2021
ANDRES C. VERIFIED CUSTOMER
Outstanding service
3/8/2021
Guerami S. VERIFIED CUSTOMER
My experience with Issac was very good
3/8/2021
Priscilla R. VERIFIED CUSTOMER
Tim was great. I will continue to reach out to him for all our service needs.
3/8/2021
Abbie P. VERIFIED CUSTOMER
Eric was awesome! He was knowledgeable, communicative, personable, and helpful throughout the whole service experience.
3/8/2021
Leah B. VERIFIED CUSTOMER
My appt wasn’t made correctly and John Otero fit in my oil change.
He also washed,waxed, and vacuumed the inside. He was so nice and respectful. I will definitely recommend him!
3/8/2021
Barbara C. VERIFIED CUSTOMER
Yes very satisfied
3/8/2021
Renata S. VERIFIED CUSTOMER
Everything went very well!
3/8/2021
Matthew A. VERIFIED CUSTOMER
Pete was really nice and helpful, my truck was returned clean and on time. Overall a good experience.