Berkshire Hathaway Automotive Group

Isaac did a great job of explaining what needed to be done on my car.

He is really committed with the customers. Thank you

Great service!!

As always A+ service

Friendly and fast service

John otero was amazing today. Vicki wasn’t in today and my apt was at 7 am ans I was waiting for 20 min. I went and asked if someone could help me since Vicki wasn’t there and John overheard and stepped up and immediately helped me. He is very kind and made sure I was taken care of!!!

The service is always complete and cheerfully done.

Great service and I truly think it’s improved! Thank you

Davin is the best!

Tim was personable, thorough, customer focused as he reviewed all f my service needs My car was complete when promised.

The service department of South County Lexus is top tier. From the moment you pull into the service lanes until you pick up your vehicle every experience is first class. From valet service to service writer this is an outstanding dealership.

Tim Rau did an excellent job to make servicing my car a really pleasant experience. He also explained all the details of executed work and gave advice on my further actions. Will consider Tim as my contact for the next service.

El me dio buen servicio exeken

I found Eric to be friendly and knowledgeable!!!

He is very helpful thank you

I didn’t have an appointment. I just called in today. You worked me in and I am home with my car. That’s service. Thank you.

Very disappointed in the service that I received here. My appointment for my oil change was Friday at 5:15. I also said that my check engine light was on and would like them to run the test to see what codes it is. I dropped it off expecting to hear that it is completed on Saturday the latest. Did not get any phone call. Called 8 times on Monday morning at 7am only to get ahold of them at 7:40 asking if my car is completed. The man who answered was trying to find where my car was because he was not my service advisor. He said he would call me back in 5 minutes, but he never did. I decided to drive down there because I needed my car whether it was completed or not. The oil change was completed but the diagnostic test was not. The service advisor that I spoke with said it was a lengthy process which is why it was not completed. I would have been okay with that response if I would have received a phone call on Saturday letting me know that it would take awhile and if the website did not advertise a 2 minute check engine light inspection. The advisor also stated that he does not recommend driving my car because the codes of the catalytic converter and the emissions and a sensor. I asked if there was a print out of these issues and he said no because the diagnosis was not complete. Just not sure why my car was not ready on Monday morning after the oil change appointment was Friday at 5:15. If I wouldn’t have dropped my car off and I would have stayed for the appointment it would have been done by 6:00pm when the service department closes. But since I dropped it off it wasn’t even done Monday morning. It would have been different if I would have had some sort of contact as to what was happening. I was unaware that an oil change and a test for the check engine light takes multiple days. Not worth the $80 oil change!

Pete is always on his game. Outstanding customer service.

When I arrived, it took at least 15-20 minutes before I was even greeted. The customer service experience my last 2 visits was definitely lacking. When my car had to be kept to be serviced, I felt like it was pulling teeth for me to get transportation (loaner) from you. The approach taken was that you have rentals... I’m not paying for a rental from you to service my car. I feel like a stranger in a place that I should feel a part of the Jeep family and that I have to watch every little move. My loaner was given to me with a chip in the windshield which I found as I was a few minutes out of the lot. I text right away and I was told that you knew about it. The rental was dirty inside and out. I am really very disappointed that I chose Jeep in regards to my service provider. I didn’t know how good I had it at Infiniti regarding service until I came here.

Thanks