Amazing job! Great communication on when my vehicle was going to be ready! Work was completed very quickly
3/9/2021
Dewitt S. VERIFIED CUSTOMER
Poor customer service from James Sales manager, Cameron Martin, Willie from Finance.
3/9/2021
Shaun C. VERIFIED CUSTOMER
I am very happy with the results yes all stars with me . I am very thankful for what he has done and help me with everything that needs to be done including getting a rental car for me why the work was being done
3/9/2021
Mikal Q. VERIFIED CUSTOMER
G
3/9/2021
Lonni H. VERIFIED CUSTOMER
Service done in a timely manner, check out flawless, all good! Thank you!
3/9/2021
Aaron M. VERIFIED CUSTOMER
Always a pleasure with the folks at Reliable
3/9/2021
Steven C. VERIFIED CUSTOMER
Pete was excellent!!
3/9/2021
Jessica S. VERIFIED CUSTOMER
I brought my vehicle in for a recall. The recall was not performed. I was told it was fixed. That it was fixed but should the repair fail, I could still bring the vehicle back and repair under the recall. IT WAS NOT FIXED. I showed the service advisor that it was not fixed. I was told I can do the repair under the recall and I was apologized to. I AM SORRY I BOUGHT A FORD VEHICLE.
3/9/2021
Sherilyn M. VERIFIED CUSTOMER
Chris was very kind and handled my explorer extremely well.
3/9/2021
Kurt M. VERIFIED CUSTOMER
Mark Filler was amazing in communication through the process....but, the truck still has the same two issues I brought it in for and it was in the shop 6 weeks. None of this is Marks fault, he was probably told the truck was fixed. On one of the issues, the paperwork actually says the truck still makes the problematic noise. I love Ford, but this is a bummer. Feel free to call my cell ****-****-xxxx. I will bring the truck back in once I get time in April. Thanks.
3/9/2021
SAULEHA H. VERIFIED CUSTOMER
10/10
3/9/2021
Thomas S. VERIFIED CUSTOMER
Scott Monge your service representative did a excellent job. As always he was very professional, friendly and helpful. I would definitely give him a 10 rating.
3/9/2021
BARBARA S. VERIFIED CUSTOMER
Everyone was very courteous and knowledgeable. All answered questions I had.
When making the appointment no loan cars were available of which I really did not need one. However my car was picked up at 9:30 and not returned until 4:00. That is a long time. The only other time I used the home pick up was for an oil change and the car was returned in two hours. This time is was only for an inspection. This was my only concern with the service.
3/8/2021
Jason K. VERIFIED CUSTOMER
Despite the problems we had with our car, Hugh went out of his way to make things right. Definitely a great job by Hugh!
3/8/2021
Stephen S. VERIFIED CUSTOMER
Tim was great in assisting me with my car repair and in obtaining goodwill support from corporate. I will definitely be back for future service needs because of Tim's efforts.
3/8/2021
KYLE W. VERIFIED CUSTOMER
Two days just to diagnose a vehicle!!? Completely ridiculous. Repeated attempts to get in touch with a service professional were not returned. I kind of thought spending thousands of dollars there in repairs would at least get someone on the phone on a Saturday to get an update. I left messages with three different people, including the manager to no avail. I will say Tyler was responsive during his working hours, but was vague in answering questions and/or ignored them.
3/8/2021
Patricia O. VERIFIED CUSTOMER
I always receive good service from Brian Guillen
3/8/2021
JERMEY S. VERIFIED CUSTOMER
I scheduled an oil change and recall work. I was told in advance it would take the day. By the end of the day still hadn't heard from John. He finally called and said he needed to keep it over night. And I could pick up next morning. By 1230 pm I was calling. Nobody answering. Got calling service on 3rd try. By 230 i got a call that car was ready and they closed at 4. I asked for Tires to be rotated. They were not
3/8/2021
Adrienne H. VERIFIED CUSTOMER
I didn’t have an appointment and I came in for an oil change and recall software update. Jorge was very knowledgeable and helpful. Considering I didn’t have an appointment, I didn’t wait too long.