My service advisor the last 2 times recently were outstanding. I used to hate coming for service but lately y’all have really got on your service game.
3/11/2021
Richard B. VERIFIED CUSTOMER
Consistently first rate
3/11/2021
Stefan M. VERIFIED CUSTOMER
Chris was a great person to work with ...
3/11/2021
Brian P. VERIFIED CUSTOMER
Everyone at the dealership was a pleasure to work with. Service was completed on time and less expensive than I anticipated!
3/11/2021
John H. VERIFIED CUSTOMER
Work completed in the time estimated. Car wash was better than the previous dealership. All employees were friendly and professional.
3/11/2021
LISA B. VERIFIED CUSTOMER
We always get great service at south county Lexus.
3/11/2021
Mauricio L. VERIFIED CUSTOMER
Not a great experience with Airpark Jeep today...
I had an appt for an oil change, and yet was still waiting for almost 2 and a half hours.
When I called in a few days ago I asked how long the walk in wait time was and was told 2 hours, and with an appt would be around an hour. Yet I waited almost 2.5 hours for just an oil change.
John ortero was my service advisor. He was the only one who was polite to me.
While waiting outside at the end a different gentleman named Jon had my keys and I waived at him and said “oh those are my keys to my car” he looked at me and completely ignored me. I spoke to him again and he didn’t even address me. Just walked right past me to John Orteros office and dropped off the paper work and keys.
On his way back I said, when someone’s talking to you, you could atleast acknowledge them, he STILL didn’t respond to me.
Absolutely unacceptable.
3/11/2021
Paulina B. VERIFIED CUSTOMER
Very pleased with my experience! Scott was professional and I’m so glad that I got him as my contact person.
3/11/2021
Lori C. VERIFIED CUSTOMER
When I dropped my car off, I Reported the issues. There is a piece missing that can only be seen when the convertible top is down. I asked her if she wanted me to show her, she stated “no”. That did not get fixed. I’m not sure it even got looked at! My car was there for 3 days waiting for a key fob that was ordered. I was told it would be in on Tuesday. I made arrangements to have someone take care of my sons dogs which I’m taking care of this week, I have a 70 min. drive down there after I get off work. I called at 3:50 on Tuesday to inquire about the car, I was told I can pick it up on Wednesday. I asked if I could get it on Tuesday, I got a little hesitation then she said I could get it. I told her I’m coming from Prescott. I was told you close at 6. I’ve worked with service reps before, never really had one with an attitude. I was just a little put off. I was mostly concerned that the keys work. I should have looked at the other thing before leaving. I just trusted it was done. It’s not like I live nearby to just run it in.
3/11/2021
John G. VERIFIED CUSTOMER
Excellent
3/11/2021
MARY D. VERIFIED CUSTOMER
Very good
3/11/2021
Jerry W. VERIFIED CUSTOMER
I hope the third time is a charm to stop the rattle in the dash are!
3/11/2021
Nickole K. VERIFIED CUSTOMER
Carlos is very friendly and a great communicator. He kept me informed of the entire process and the estimate prices as things came up during this repair. He listened when I expressed my concerns and addressed them all with excellent knowledge. I continue to come to Cerritos Nissan for my services on my car because of him.
3/11/2021
MAMDOUH A. VERIFIED CUSTOMER
Hassan is always doing a great job
3/11/2021
Richard R. VERIFIED CUSTOMER
10
3/11/2021
Breyan S. VERIFIED CUSTOMER
Always a job well done, thank you!
3/11/2021
DEBORAH R. VERIFIED CUSTOMER
RGD is very straightforward friendly and helpful and helped make the service appointment and work done very easy and fast. Good experience with the team
3/11/2021
FARID R. VERIFIED CUSTOMER
Essan is a great adviser! He was extremely helpful, and very professional. I have never been to South County Lexus before, we bought the car from Newport Lexus, and I was very happy with the way I received service there. I’m looking forward to bringing my car in for future service needs here because of him. Thank you
3/11/2021
Mark J. VERIFIED CUSTOMER
What I know at this point I’m satisfied with the service. In the coming days I will have a better feel for how well the job was done.