Service was timely, professional and friendly. Greatly appreciated!
4/22/2021
Jordan T. VERIFIED CUSTOMER
My wife had called in to schedule a appointment for an oil change and a state inspection. My son dropped the car off and advised your new associate that he was there for his appointment to get an oil change and an inspection . I arrived with my daughter to pick up the vehicle and the service person advised they did a free safety inspection and not a state inspection. I asked if they could still get the state inspection done. The manager said yes and got it done. Apparently after I paid and left your new customer service person of three days asked my daughter why I was mean. Causing my daughter to be upset with me. I thought I was very polite as I even told the new associate I did not blame her I just did not want my daughter to have to come back for the safety inspection. This situation has made me unhappy.
4/22/2021
Ronald B. VERIFIED CUSTOMER
Great and fast service
THANKS
4/22/2021
William G. VERIFIED CUSTOMER
We thought they were going to wash and vacuum. But the service is still outstanding. Thank you so much! Bill Gates
4/22/2021
Darrell V. VERIFIED CUSTOMER
Sean was very friendly and got right to me as soon as he was done with the previous customer. He answered any questions that I had, and personally brought me to my vehicle when it was finished.
4/22/2021
JIMMY A. VERIFIED CUSTOMER
The service team was very helpful.
4/22/2021
Pamela S. VERIFIED CUSTOMER
Austin did awesome today and everything was taken care of that was asked of him.
4/22/2021
ANGELA H. VERIFIED CUSTOMER
I went in thinking that I was going to spend $400 for maintenance on transmission. Chance went and checked and I am not due for that type of service yet and I only spent $150. He kept me informed and save me money
4/22/2021
Bill O. VERIFIED CUSTOMER
He did great. Communicated very well and pleasant to work with.
4/22/2021
Michael M. VERIFIED CUSTOMER
Jacob always takes care of what my car need this guy need a raise!!
4/21/2021
Mark N. VERIFIED CUSTOMER
Another perfect service experience !!
Mark N
4/21/2021
Mark W. VERIFIED CUSTOMER
I am very impressed with this dealership. Their online scheduling is a breeze and whenever I need a loaner car they ALWAYS have one for me.
Great service!
4/21/2021
RENEE S. VERIFIED CUSTOMER
Thanks for the good service.
4/21/2021
Olivia R. VERIFIED CUSTOMER
Always the best service thank you Jorge! :)
4/21/2021
ROGER R. VERIFIED CUSTOMER
Christopher was awesome. Got me in and out as fast as he could and with great service. Good to see someone like Chris working at Grapevine Ford and will definitely be scheduling all my future services with Christopher. Thanks again
4/21/2021
Tyrone C. VERIFIED CUSTOMER
My service advisor was Edgar Villalobos, and he provided EXCELLENT service as usual. He kept me informed throughput the process. Thanks Edgar.
4/21/2021
Craig B. VERIFIED CUSTOMER
Great service, as always!
4/21/2021
JERRY P. VERIFIED CUSTOMER
Kyle H. Explained everything to me. Kept me informed of what was being done and had my vehicle back to me 30 minutes early then estimated. Very courteous and efficient. 5 stars for Kyle.
4/21/2021
CURT M. VERIFIED CUSTOMER
Did a great job taking care of all services. This is why we drive the extra miles to Cerritos
Thank you
4/21/2021
Daniel P. VERIFIED CUSTOMER
Eric was really professional and provided honest, accurate information about the servicing of my Altima. I felt totally at ease leaving my car in his care, and I will definitely be back next time my car need servicing! Thanks Eric and Cerritos Nissan!