Berkshire Hathaway Automotive Group

Great service done on time.

Carlos is always respectful to me. He listens to my concerns well and and always keeps me updated as to what’s going on with my vehicle.

Well done

Great service

Great service in a timely fashion. A job well done.

Pete was awesome! He was able to get some work done for me knowing we were scheduled to leave town soon.

Christopher was very polite and kept me informed of the work and available options for how to spend my time during the wait.

Miguel was great at keeping me updated on the progress of my vehicle repair. He was quick to respond to any questions that came up and was very knowledgeable. Would definitely request to work with him again.

We were told to bring in the van on 5/5 at 9:30a to look at the AC system which appeared to have leaked all over the interior cabin floor. We had originally asked to also review the grinding noise when the van began to accelerate and when turning left. When my wife arrived, it was only noted for the AC review (which was fine). We received a text on 5/6 that the technician “heard a bunch of noises” and wasn’t sure. And they asked which one WE thought could be the issue for causing the wearing spot on one of our front tires. Unsure, we asked that they just focus on the AC system. We were told an AC technician wouldn’t be available for at least two more days, and he already had two other vehicles ahead of ours. Since I travel, and we live in Anna, TX, I put my wife up in a hotel to remain close to the vehicle. We had to board our dog as well. We finally received a loaner car on 5/7, and Monday 5/10, we were told the drenched cabin was not an AC issue (although there was a below-normal amount of coolant in the van) but due to a leak in the welded repair that is running down behind the windshield and into the cab. It began raining Monday 5/10, shortly after we picked the van up, and the cabin as of ~10:30am, the cabin was not wet. We reviewed our dashcam to note that the van was never driven off the lot for the front end inspection, and the hood of the van was never even opened. As such, the coolant was also not filled. Miguel was great with responding, customer service, and communication, and his desk partner (forgot name) was also great; as well as the lady at the rentals desk in the fleet office. We are questioning the work “completed” by any of the technicians, however. Over $1000 in costs, and zero updates were made to the van. We are also awaiting a call-back from a manager of the service techs regarding all of this.

The rep Aaron was great - on top of everything and kept me informed. The prices for the services were expensive though compared to other quotes.

Don't bother. If you're people can't be bothered to communicate with us when you have our car, why would we want to talk to you now? We just feel lucky we got it back.

Received excellent service from Jason

Air works great Thank you

Too expensive

Brian is great! Many thanks for his efforts on our behalf.

Thank you, Brad for a Great Custom Service!

Awesome service. Always a pleasure.

I was in lobby while waiting for my car. I heard yelling at the service desk and saw the operations manager yelling at staff. Very unprofessional and quite disturbing. I moved to outside to be away from such dysfunction.

Pretty dang good service

Great customer service