Alfredo was the best service advisor I could’ve gone to!
5/17/2021
Bobbie J. VERIFIED CUSTOMER
Pete is the man as always!! Always timely and constant communication through the service process!
5/17/2021
Samantha F. VERIFIED CUSTOMER
They told me it would take 3 hours to fix my truck. We had to call them 7.5 hours later to ask what was happening with it. The service advisor was rude and said “if we didn’t like his answer then we can just get the truck”. They finally called the next day to say it was done but didn’t fix the problem. They replaced the recalled part, but did not fix the memory on the touch screen. The got my truck back dirtier than when I dropped it off. I’ll never come back here.
5/16/2021
Matt A. VERIFIED CUSTOMER
Tyler exceeded my expectations! I’ve always gone to another dealership, but wanted to try this one! And it is amazing!! The care they take on my Mustang was second to none!
And, the dealership caters to people - great lounging and working spaces and can’t wait to see the Mustang Cafe reopen! Tyler says the food is great!!
All in all, my first time experience was outstanding! I will recommend Grapevine Ford to everyone I know! Happy customer!!
5/16/2021
Sharon E. VERIFIED CUSTOMER
Brad was wonderful went above and beyond to help me out and take care of the situation for me. Very professional. Thank you very much Brad for everything
5/16/2021
Joseph H. VERIFIED CUSTOMER
Good timely service. Very satisfied
5/16/2021
Catherine J. VERIFIED CUSTOMER
Seat position memory was off but everything else was good.
5/16/2021
Carlos D. VERIFIED CUSTOMER
Daven as always is very helpful in making our trip to your service department a pleasurable experience. His attention to details is impeccable.
5/16/2021
Ibar R. VERIFIED CUSTOMER
Hassan Sarim did an exceptional job providing all the details regarding the vehicle inspection. Would highly recommend South County Lexus to friends and family.
5/16/2021
FRED O. VERIFIED CUSTOMER
Hassan Sarim provided outstanding customer service along with Michael Robles ( who is the only person that I like to work on my LILLFA. Hassan goes above and beyond to ensure I have the best service experience possible and I won’t go anywhere else because of him!
5/16/2021
ELIAS R. VERIFIED CUSTOMER
I asked to get my tire pressure checked since they were low and failed to do so. Poor job on the car wash, and waited for my car 15 minutes when there was no other cars in the service department and the workers were just goofing off instead of bringing my car out to me.