Tony is always professional and courteous and very respectful.
5/28/2021
Andre T. VERIFIED CUSTOMER
Very courteous service, extra advices make my life better.
5/28/2021
Birgit S. VERIFIED CUSTOMER
Davon is excellent to work with. I always feel that my car is well taken care of so that I don’t experience performance problems.
5/28/2021
ADAM J. VERIFIED CUSTOMER
The experience at Grapevine Ford was a good one from start to finish. Staff was helpful, accommodating and friendly no matter what department we dealt with. Spending thousands is always stressful, even for a practical family suv and your team made that a more relaxed, enjoyable experience. Thank you!
5/28/2021
Judy H. VERIFIED CUSTOMER
Very good service
5/28/2021
JACQUELINE A. VERIFIED CUSTOMER
Staff was extremely accommodating and friendly. They answered all of my questions and concerns with clarity. They also went above and beyond to help me with the cost of my inspection to ensure I didn't have an exceedingly high bill. I really appreciated the service I received.
5/28/2021
Alice M. VERIFIED CUSTOMER
David was very helpful and explain the
Issues Kept us updated .
5/28/2021
Gabriela V. VERIFIED CUSTOMER
Brian goes out of his way to help you out.
Thanks Brian ...
5/28/2021
Zachary M. VERIFIED CUSTOMER
A+
5/28/2021
Shirin M. VERIFIED CUSTOMER
Your service advisor was great and he did a great ob
5/28/2021
Arthur H. VERIFIED CUSTOMER
Airpark Dodge service department is extremely difficult to contact. John Otero however did a good job
5/28/2021
Mike C. VERIFIED CUSTOMER
I’m severely disappointed in my Airpark experience. Jorge was difficult to reach and never returned my calls. I had a hefty repair bill and I asked Jorge and the technician to show me what the problem was on my motor. They brought me back to the bay, and explained the situation, but didn’t even show me my car, even though I gave them a heads up 3 hours prior I was coming to see MY car, and catered my own work schedule to the technicians schedule, and left work early to get there because the tech had to leave. When I came back to pick up my vehicle, Jorge made eye contact with me as I got out of my loaner and i watched him walk off to lunch break, and I stood in the service drive for 20 minutes, unhelped, before I approached another advisor. Everyone’s entitled to a lunch break, but someone needs to cover other advisors clients when they’re on break or lunch. Unacceptable from a long time client and I will NEVER bring my Jeep there again.
5/28/2021
Angela B. VERIFIED CUSTOMER
I stood in the service area to pick up my car, Though 3 people walked by me apparently I was invisible as no one made eye contact, ackonwleged me or asked if I needed help.
5/28/2021
Richard G. VERIFIED CUSTOMER
Good visit.
Thanks!
5/28/2021
Michael G. VERIFIED CUSTOMER
This is my 2nd Lexus vehicle and this visit was again excellent; just like every one
of my prior visits. Quick service, friendly people and my car was serviced, washed and I was on my way ,happy with the experience. Tim, our service advisor took great care of my wife and I. He gets a 10 as well.