It is difficult to express the disappointment I had in South County Lexus today. I have been a Lexus person for over 14 years. I traded in my ast vehicle for a new RX 350. No fireworks, no celebrations or champagne – just my brand decision based upon really great past experiences with Lexus.
My New baby was experiencing a new quirk on an almost daily basis. It culminated in a secondary brake failure warning which sent me to the dealership immediately. I am disabled – which, unfortunately is clearly in evidence. I was asked to wait in a lounge area. Two incredibly agonizingly painful hours later I was informed that the wonderful people at Costco who help me with the pumping of gas had inadvertently left a gas cap Partially unsecured. Please – how long will it really take to make that determination. There has to be a better way guys. Based upon the experience within my own small circle of family – Range rover, Tesla, and Volvo —. This was an example of extraordinarily poor customer service. Communication folks is any businesses life blood with their customer. Deeply, deeply disappointed. Would have made another choice in vehicle Had I been forewarned.
6/22/2021
Angela F. VERIFIED CUSTOMER
Great as usual!
6/22/2021
Melinda L. VERIFIED CUSTOMER
Start to finish process was quick and easy
6/22/2021
JACQUELINE G. VERIFIED CUSTOMER
Always an excellent experience with Carlos Fuentes. He has great customer service, will recommend him to anyone for service in the future. Everything about my car well explained. Thank you so much for all your help Carlos and looking forward to my next oil change .
Jackie G.
6/22/2021
Juliane M. VERIFIED CUSTOMER
Always know I will be treated with courtesy and respect with Tony Fears!
6/22/2021
Carlos A. VERIFIED CUSTOMER
Has been great to me these did years I've had my vehicle. Always provides honest and great service. I really appreciate it.
6/22/2021
Susan B. VERIFIED CUSTOMER
Pete was AWESOME!
THANK YOU, PETE
6/22/2021
WILLBURN K. VERIFIED CUSTOMER
Absolutely top notch service
6/22/2021
Mickey K. VERIFIED CUSTOMER
Jason has taken care of our family for many years. He is a great asset to your service team.
6/22/2021
DAVID L. VERIFIED CUSTOMER
Pete is an excellent Service Advisor. Very friendly, very detail oriented and just a real pleasure to work with. I look forward to my next visit.
6/22/2021
RICHARD Q. VERIFIED CUSTOMER
Yes very satisfied with alfredo
6/22/2021
SHELLY W. VERIFIED CUSTOMER
James Whalen provided very professional service handling the servicing of my truck. He’s a true asset to Grapevine Ford along with Ana Husband. They are both 5 stars. The service that they provided was exemplary. Thanks to both of them. I am a Grapevine Ford Customer for life. Looking forward to the release of the 2022 Ford Ranger Lariat.
6/22/2021
Bruce S. VERIFIED CUSTOMER
What can I say!!
6/22/2021
Tracey S. VERIFIED CUSTOMER
Tyler did a great job keeping me informed on the progress of my vehicle. He always answered all my questions and responded in a timely manner. The best service advisor I’ve had at Ford!
6/22/2021
JUDY S. VERIFIED CUSTOMER
Great service. Everyone was exceptional
6/22/2021
Laterrio M. VERIFIED CUSTOMER
Fixed my vehicle at a fair price and quick turnaround. Extremely kind and courteous service.
6/22/2021
Carrie R. VERIFIED CUSTOMER
He was very nice, and knowledgeable about everything. He made us feel great about our purchase.
6/22/2021
KRISTY W. VERIFIED CUSTOMER
I was contacted multiple times to reschedule the appt I set up because you was too busy. When I called to schedule I was told it was wide open and I could pick my time all afternoon on the day I picked. I feel it is very poor customer service to be called multiple times about rescheduling since i do not live in the Spfld area. I was also asked to take it to a different dealership and I do not feel that is acceptable when I bought my vehicle from you.
6/22/2021
James B. VERIFIED CUSTOMER
Very courteous and intuitive young man
6/22/2021
MARY B. VERIFIED CUSTOMER
Christopher was a joy to work with. He is a keeper.