Bakersfield Hyundai Auto Repair Service

From Brianna to the service I was satisfied except wish the rollover and sent belt recalls had been resolved. May I suggest a call system like the DMV uses is placed in the waiting room rather than waiting in front of your service writers putting pressure on them and us. Thanks for the Lyft service as well.

Timely

Good job.

Excellent customer service

Simply the best service!

I am the owner of a 2024 Palisade. For the last 6 months, I have been unable to utilize any of the remote vehicle commands via the Bluelink application. For example, 360 camera view feature or auto climate control. I took the vehicle to Bakersfield Hyundai in March 2026 to address the issue and to perform some safety recalls, including a seatbelt safety recall that I had been notified of by Hyundai. Following this visit, I was told by the service rep that the computer issue was in fact a Bluelink problem, and I would have to contact them personally to resolve the issue. I was additionally told that the seat belt recall could not be completed because they had not received the needed part and did not know when the part would be delivered. The service rep told me they would contact me when the part came in. I immediately returned home and contacted a Bluelink representative. After running a series of remote diagnostics on my system, the Bluelink rep told me that there were no issues with the Bluelink app (on their end) and their system was receiving the remote commands when sent by me. The rep told me the issue was likely from the vehicle itself. After apx. 2 weeks, I personally went into Bakersfield Hyundai to inquire if the seat belt part for the recall had arrived. I was told that the part was not in and it would be hard to say when it would arrive. I asked if I could be placed on a waiting list for the part and I was told no, but if I was “lucky enough” to randomly call when the part was in, and “come right down” I could possibly get the part installed at that time. I also shared with the rep that the Bluelink rep I contacted was unable to resolve the remote command issues with my vehicle. The service rep asked me if the Bluelink rep had mentioned the “glitch” with their system that was likely part of my problem. I said he had not. The service rep then scheduled me to bring my vehicle back in to run further diagnostics on the computer/Bluelink issue and "at least get the problem further documented." Following this subsequent service appointment, I was told that the antennas on my vehicle had been reset to address the problem. After returning home, I discovered that the problem with the remote commands had not been resolved by this apparent fix. My 2024 Pallisade is the first Hyundai vehicle that I have ever owned. Though I enjoy my vehicle, my experience thus far with the computer/Bluelink issue and the lack of consistency with Bakersfield Hyundai’s service in addressing the issue and also in fulfilling the recalls leaves me less than enthusiastic about keeping or buying another Hyundai or dealing with this dealership in the future. Though the Bakersfield Hyundai service reps I have dealt with are generally pleasant to deal with, they have been less than professional in communicating any clear path or identifiable steps to address my vehicles issues or completion of needed recalls.

Thank you for your great service. ???? ???? ????

The only issue was that Hyundai needs to send more parts to complete the repairs for the recalls

Took way to long

I love dealing with the people at the dealership, but service time wait is ridiculous. Oil changes take at least two and a half hours. That's even with an appointment. Scheduling is super convenient with the Hyundai app. But, it seems like that time isn't protected and technicians are having to be pulled to deal with walk-in service.

Alyssa always does a fantastic job and always follows through with recommendations for proper vehicle maintenance! Patrick is fortunate to have her on staff!

You might want to fix the first sentence of this page. "We are excited that you were completely satisfied with your recent service experience with YourAlias."

I had a very poor experience with one of your representatives during my recent visit. The service was unprofessional, and I did not feel supported or valued as a customer. This interaction did not meet the expectations I have for a Hyundai dealership. I hope this feedback is used to improve customer service moving forward.

Briana was professional, helpful and efficient. As an added benefit she was pleasant and friendly.

Great job as usual!! Courtesy and professionalism still intact.

Alyssa went above and beyond to make my experience excellent!!

They took more than 15 minutes to ask me what they could me with today. I had an appointment at 2:45pm and they didn't get my info until 3:10pm. Wish they could work on this because people have things to do and I was wasting time

Thank you for your service

Everyone was helpful and very friendly

Everything went great.