DCH Santa Barbara is so great! My friends and I really love taking our cars there for service!
1/22/2019
INANC A. VERIFIED CUSTOMER
Phuong is pleasant to deal with as he is both professional and friendly. He takes my concerns about the car seriously and relays the information to the technicians. He also gives detailed feedback about the service that was completed and other maintanence checks results.
1/22/2019
Gayle B. VERIFIED CUSTOMER
It was a wonderful experience, Edward was just totally professional and very friendly, I am impressed with your service.
1/21/2019
Emilie D. VERIFIED CUSTOMER
It took 4 hours for my service to be done, promised to be done at 1:30pm and I didn’t get my car until close to 2:30pm
When I called for appointment, I was promised a loaner and it also reflected on my reminder email, Mr Figueroa sounded surprised when I mentioned about the loaner and he didn’t sound as friendly. When he walked me to the loaner car, he didn’t even checked if everything is fine with the car, he left and when I started the car, it says no key detected, apparently there was no key in the car and he forgot to hand me the key while we were still in his office.
Not a good customer service experience compared to my prior visits, a bit disappointed as I can see he doesn’t feel like being at work that day. I had live my prior experience that’s why I came back even if I have to drive 90 miles. I have an option of going Northbound to Monterey for my next service
1/21/2019
Ronald F. VERIFIED CUSTOMER
The service representative went out of his way to not only provide the service I requested, but also clean the vehicle even though he intially said that DCH didn't provide that service on Saturday's. Thank you for going out of your way the perform "above and beyond"!
1/20/2019
Rand H. VERIFIED CUSTOMER
Thank you Lexus & thanks Derek Bishop for your awesome service & attention to detail..our hero! Absolutely still lovin' our Lexi. Rand H
1/19/2019
Diane K. VERIFIED CUSTOMER
As always Derek and your staff were kind and helpful. My
Car was ready in time and washed.
Thanks to all.
D. Kees
1/19/2019
BABETTE W. VERIFIED CUSTOMER
I would have appreciated receiving information on the tire wear, brake levels, etc. with the invoice rather than having to ask for it.
1/19/2019
DENISE L. VERIFIED CUSTOMER
I would love someone however to figure out how to make my commands work on making calls etc. there is definitely something wrong that was not as bad initially. Now it hardly recognizes my request.
Phong is great though. Excellent Service
1/19/2019
Juan A. VERIFIED CUSTOMER
GREAT COSTUMER SERVICE
1/18/2019
BENNETH K. VERIFIED CUSTOMER
After the technician diagnosed a problem with temperature differences between the driver’s and passenger’s side, Isaiah checked and discovered that I purchased the extended warranty. He contacted the warranty provider to inspect my vehicle to ensure the warranty covered the repair. Isaiah provided me with a loaner and provided updates on the repair. Having a loaner was great but the maintenance reminder would appear every time I started the car. Isaiah said that he would take care of the loaner after I return the car.
1/18/2019
DEBRA E. VERIFIED CUSTOMER
Derek was so attentive and thorough! He made me feel like I was very important and explained everything that needed to be done (and why). He was so wonderful that I’d like to start asking for him by name each visit I make. Very very happy with my service!! Thank you Derek and LEXUS!
1/17/2019
HEISOON H. VERIFIED CUSTOMER
I am very pleased his service .
1/17/2019
DONNA D. VERIFIED CUSTOMER
I always have great trust in Derek. He is upfront and honest in what my car does and does not need each time I come in. Everything is taken care of in a timely manner and I am in a comfortable place if I wait or get a ride home. Lexus service is where it’s at!
1/17/2019
Carolyn H. VERIFIED CUSTOMER
Derek is ALWAYS professional, kind, funny, and very service mindful.
1/17/2019
Donna W. VERIFIED CUSTOMER
Good job! All was done well. Thank you!
1/17/2019
Josephine F. VERIFIED CUSTOMER
As always, Edward is a true gentleman, in the level of service, I have come to appreciate. He's not only kind, but personable, most accommodating. A pleasure to work with him.
1/17/2019
Dennis H. VERIFIED CUSTOMER
Edward is the best service representative I have ever worked with. Congratulations for having him on your team.