Phoung was very helpful , friendly, & professional.
2/9/2019
CAROL F. VERIFIED CUSTOMER
Truly was a good experience today. Edward met me when i pulled in..we did the paperwork..he provided the loaner..then called when the service was completed. Very pleased.
2/9/2019
Virgil G. VERIFIED CUSTOMER
Thank you ????
2/9/2019
Mike T. VERIFIED CUSTOMER
Isiah was pretty awesome. He let me know about all the benefits of my warranty that I wasn’t told about originally. He really went out of his way to make sure my car was in great shape and took care of everything. He checked on me while I was waiting and the car was clean and ready right when he promised it would be. I’ve bought a lot of cars and this experience was one of the best in any service department. If I were to pick anything to improve, maybe the guest WiFi could be a tad faster. Thank you!
2/9/2019
MARY T. VERIFIED CUSTOMER
Edward is the best. You have a great customer service employee. He makes my car maintenance experience easy. I really appreciate his willingness to schedule me around my busy work schedule.
2/9/2019
Karl K. VERIFIED CUSTOMER
Thorough, timely, friendly & perfect as usual. Thank you Ed. Dr Kassity
2/9/2019
SALLY F. VERIFIED CUSTOMER
Thank you, Isaiah, for your efficiency and friendly professionalism.
2/8/2019
TERRY K. VERIFIED CUSTOMER
My real answer is yes and no.
My car was returned to me yesterday after 10 days in your shop. When I drove into SB today for class the tire pressure warning light came on. I drove to you skipping class. Upon investigation I was told the problem was with the gauges not the tires. I had just had the 120,000 mile tune-up. The car is 10 years old. I was told that these gauges were due to wear out. Why wasn’ That a part of the tune-up then? At least shouldn’ I have been forewarned ? What else should I anticipate will be wearing out due to age and mileage that isn’ t included inyour routine tune-ups?
2/8/2019
LINDA D. VERIFIED CUSTOMER
All around excellent!
2/8/2019
Nicole W. VERIFIED CUSTOMER
The car wasn't cleaned well, and was still wet...
2/8/2019
Marianne D. VERIFIED CUSTOMER
Phuong was on time and expecting me.
He was very polite and ready to get me a ride to the stores and texted when the car was ready. Went over all the paperwork and made sure I was happy with the service. This was my first appointment at DHC Lexus and I was very happy and impressed — will be back and am very happy I bought my car st DHC
Thsnk you .
2/8/2019
Michael M. VERIFIED CUSTOMER
Ed was profession, polite, and helpful. A+.
2/8/2019
Betty F. VERIFIED CUSTOMER
I’m sure the car is now in great shape but I am still
Shocked at the cost!!!
2/7/2019
Diane B. VERIFIED CUSTOMER
Fantastic job
2/7/2019
Ran Z. VERIFIED CUSTOMER
Hopefully less waiting time for paperwork next time
2/7/2019
Noemi V. VERIFIED CUSTOMER
Excellent!
2/7/2019
Debbie D. VERIFIED CUSTOMER
I can't complete survey because I never meant him
2/6/2019
RICHARD D. VERIFIED CUSTOMER
Isaiah was extremely courteous and professional making sure I understood everything about my bill and the car needs itself
2/6/2019
Terry K. VERIFIED CUSTOMER
Isiah kept me fully informed about the issues with and status of my car in a timely and considerate way