DCH Lexus of Santa Barbara

Need to order/stock recall part. Need to make sure part is in before disassembly truck. Need to inform customer of any issues delays immediately.

Derek was extremely helpful, knowledgeable and pleasant!

Excellent service!

All work performed as expected and in a timely manner, Derek is Super. Knowledgeable. courtious and returns phone calls. One of the best

Your service has been and continues to be excellent. I have been coming to you for over 5 years and have always found your people and their service to be excellent!

As always, we were very satisfied with the great service we received. We are willing to drive for 2 1/2 hours from where we live to have our car serviced at this dealership. This is the only dealership we trust to do an excellent job on our Lexus. And, the staff is great!

Great service but very expensive.

Always a pleasure dealing with DCH-Santa Barbara. All department personnel are extremely friendly, anxious to help and very knowledgeable.

The car is great

Very Efficient and great worker! Very generous and quick! Amazing experience!

No one contacted me when my RX was ready to be picked up. I called Saturday am to hear it’s ready. The car came in Thursday at 8am. I can’t imagine it took 2 days to provide service. When you receive this, call me with your explanation of your lack of communication. If this request is ignored, I’ll responded using the one-ten rule of disatisfaction. rjb

As always very good service!

Thank you, it’s what we’ve come to expect

From check in to check out, poor customer service throughout. I get another car serviced at a Lexus dealership in North Scottsdale; you guys need to take lessons from them. So much friendlier and on the ball.

As always, our experience was excellent, especially with the incredibly customer friendly staff.

Derek and the team are first-rate

Edward was very professional and courteous and explain to me what my car needed to have done and how much the cost would be.He is very friendly and makes you feel comfortable.

Derek B. demonstrates excellent customer service.

Very satisfied

I drove and bought an nx 300. Before I purchased the car, I told James and Mike I did not want the roof racks on the car . I thought they were standard equipment, not an option. James said they would be taken off. I was never told I was paying approx $500. For something I didn't want.and would never use. James asked what he should do with them. I said just put them in the back of the car. I think I should have been told that the car I was considering could only be sold with roof racks which were an option Costing $500 and because I didn't want them , we should look for a different car. I contacted Mike my sales person and told him I didn't realize I was paying $500. For roof racks I wouldn't use. Mike said he would pick them up and corporate would write a refund check Shortly after I spoke to Mike I got a phone call from James saying I could not return the roof racks for a refund. James is a fast talker and kept over talking whatever I said. He is not someone that listens and I believe that is why I ended up with roof racks I didn't want. I bought a used car from your dealership less than 2 yrs ago. It was a 2015. . So I knew there were no options. I was very happy with the way everything was handled with that sale. No surprises! I am an 80 yr old widow and this is the 1st time I bought a new car. It has ended up being a costly mistake .and I am not happy with how this was handled. .. I don't understand why I can't return the roof racks for a refund. Can you clarify this for me Patricia K