Edgar was very professional. Kept me informed. He provided excellent customer service.
3/5/2020
Geselen R. VERIFIED CUSTOMER
Was not informed of any work that was needed no one went over the report I do understand you guys are super busy and wanted to finish moving but at the end of the day I am paying to get a service done . I have gone to other dealers to have service done on my other vehicles and it’s completely different than here . Now I need to wait till Monday to call and find out what’s wrong with my vehicle since I did take the time to read the report there is a part that is torn ???? very unprofessional
3/1/2020
Claudia S. VERIFIED CUSTOMER
muy buen servicio
3/1/2020
Ernie B. VERIFIED CUSTOMER
Victor was helpful however, I dropped my car for a simple oil change and when I returned for pick up my check engine light was on! My car has never had its check engine light on before. I went back in to advise of my new found light and Victor replied with you can contact the Service Manager and told me that this was the last day of Ford and the switch to exclusively Mazda. I was quite surprised! He offered an appointment for Monday but I can’t accommodate that timeframe. I bring my car in over the weekend for a reason! It’s not about now having to take my vehicle to a different location, but that I dropped off my car without a check engine light and now have to attempt to arrange a time to fix it. I will not be paying for any services needed to fix this. ****-****-xxxx
3/1/2020
Jan F. VERIFIED CUSTOMER
Car wash was not up to par
2/29/2020
Ana A. VERIFIED CUSTOMER
Victor is an amazing representative, he was very kind always answering my questions with a smile.
2/29/2020
Victor M. VERIFIED CUSTOMER
He was very nice and professional the whole time. He had the cashier make sure I had gotten my Lyft from work to pick up my car.
2/28/2020
Frank M. VERIFIED CUSTOMER
You guys did a nice job and my car was super clean when I got it back
2/28/2020
Eric L. VERIFIED CUSTOMER
Edgar is a good guy. Offers great customer service. He is an asset.
2/28/2020
Alfonso G. VERIFIED CUSTOMER
I will never go back to this dealership at all! After giving Lou my info and keys, I sat and waited in the waiting area for two hours. Finally Lou comes up to me and apologizes because apparently they’re closing that side of the dealer and cannot accept warranty jobs any longer. The following day, I called the service manage (Mary I believe is her name), she didn’t pick up, and left a voice message. It’s been two days and I haven’t heard back. This dealership is a joke.
2/28/2020
Marie T. VERIFIED CUSTOMER
We liked Lou, he was personable and kept us informed
2/28/2020
Brandin O. VERIFIED CUSTOMER
Jason is attentive & great customer service. Will schedule future appointments with him
2/27/2020
Kveen, H. VERIFIED CUSTOMER
Sorry you are moving. Don't like Villa Ford.
2/27/2020
Carlos R. VERIFIED CUSTOMER
Can I get my car back please
2/27/2020
Scott P. VERIFIED CUSTOMER
Jason was awesome!!!
2/27/2020
Serena L. VERIFIED CUSTOMER
I am so thankful to Junior and everyone that we’re able to help get my car up and running. But most of all super thankful for Junior! Amazing! And super helpful
2/27/2020
Popak F. VERIFIED CUSTOMER
The car wash is always half done , they only vacuum the front!
2/26/2020
Debbie G. VERIFIED CUSTOMER
Great service
2/26/2020
Jane P. VERIFIED CUSTOMER
Joel is amazing! He has been my go to service tech for many years. I have come to trust his advice completely. He is an asset to your company.