Ross was very friendly and helpful . He had my vehicle serviced quickly and called me within the timeframe specified. He offered to have me dropped off and picked up. He identified another potential issue while doing the replacement airbag recall and advised with options. I would return to this location based on Ross’s professionalism and communication skills.
2/6/2020
Cheryl Herbert. VERIFIED CUSTOMER
Only thing I would add is tell me about the extra work you recommend instead of handing my receipt that talks about it and not saying a word. If I needed an air filter why was I not told? This happens all the time. Makes it look like I am not taking care of my vehicle
2/6/2020
Dahn Corporation. VERIFIED CUSTOMER
Ross is top notch and very attentive! He is an excellent representative of Ford of Orange!
2/6/2020
Timothy B. VERIFIED CUSTOMER
This service center has made a customer for life based on previous visits. They always go above and beyond. I recommend them every time I can.
2/6/2020
Milton Chalker. VERIFIED CUSTOMER
Victor is great and is always super helpful. Definitely one of the best.
2/6/2020
Phil S. VERIFIED CUSTOMER
Ross was upfront with the cost of my service and kept me informed on the progress of the service
2/6/2020
Norman R. VERIFIED CUSTOMER
I have had nothing but great service for Ross I try to get him when ever I come him. Such a pleasure to work with
2/5/2020
Jesse G. VERIFIED CUSTOMER
Great customer service
2/5/2020
Tino L. VERIFIED CUSTOMER
Over charge i don't know why i paid 92 for oil change is bad
2/5/2020
Humanscale Corporation. VERIFIED CUSTOMER
Your staff was great and a pleasure to deal with.
2/5/2020
Luis T. VERIFIED CUSTOMER
My only pointer is that I received right away a couple of text stating that I left my car and all future notices would be text to me however my car was ready the very next day and an e-mail was send to me. Since I didn’t expect an e-mail and I didn’t check my emails I picked up my car two days after only because I called inquiring about my car. If we start texting stick to texting that’s basically what am saying
2/5/2020
Herbie H. VERIFIED CUSTOMER
Service tech was very helpful and car was done sooner than promised.
2/4/2020
Mr Crane. VERIFIED CUSTOMER
This was way better than the last time. Very responsive and in a timely matter.
Thank You!
2/4/2020
Diego O. VERIFIED CUSTOMER
Joel was a great service advisor ! Helped me out and answered all my questions !
2/3/2020
Cooper S. VERIFIED CUSTOMER
Ross was awesome, he was very kind, and originally told me the car would be done in two-three hours according to the mechanics. The service for the car was actually done in about an hour and a half, but originally he felt bad and knew since I opted to wait that it would be awhile. However, despite these challenges, he enforced many of my requests and concerns on my ticket quickly since I did have an appointment after all. He is an asset to Ford and Ford of Orange specifically, and I trust that in the future if there is any trouble with my car, that he will make sure that his team gets the job done professionally and as quick as they can.
2/3/2020
Michael P. VERIFIED CUSTOMER
Ross was professional, knowledgeable, and great to deal with!
2/2/2020
John R. VERIFIED CUSTOMER
Always satisfied with work done at Ford of Orange
2/2/2020
Grant, Arthur. VERIFIED CUSTOMER
I will never step foot in there again Badd customer service
2/2/2020
Mark D. VERIFIED CUSTOMER
Took truck in for a recall issue and also for a recurring check engine light issue. Was told the technician had identified CEL issue and had fixed. Left dealership with vehicle drove back home. This morning check engine light was on again drove back to dealer about noon and was told nobody ( technician) was available to help and I needed to drive to Las Vegas on Monday for work...which is why I originally made an appointment in which the issue wasn't correctly addressed or handled. I dont have an issue with service writer whom helped me yesterday ( Victor Barron) but he was not there today so Service desk was somewhat dismissive of me with a " so sad Too bad" attitude
2/1/2020
Marcos O. VERIFIED CUSTOMER
Jason was helpful and clear. He helped me set up an appointment and provided me an overview of the potential issues with my vehicle.