A couple of items for feedback: I was given a much higher initial quote on my repairs than what was actually going to be charged. It was a big discrepancy that had me wondering why it was so different.
The other was that my car was given back to me with almost no gas. I understand that the fuel line had to be replaced, but I still had a half a tank in there when I left it.
Other than that, service was great. My service tech is very friendly and overall provides what is needed.
12/6/2018
Conor J. VERIFIED CUSTOMER
Always great service!
12/6/2018
Lisa K. VERIFIED CUSTOMER
Excellent service. Thank you.
12/6/2018
Stephen B. VERIFIED CUSTOMER
Richard was helpful, professional and courteous.
12/6/2018
Wing W. VERIFIED CUSTOMER
Richard is courteous, helpful, straightforward, and knowledgeable. He is willing to help and share what he knows. Your technicians always serviced our car well, thank them for their professionalism. What we look for in servicing are
Responsible, reliable and trustworthy service and advisors knowleable and communicative to pass along their knowledge and advices regarding car maintenance. The service advisor most importantly must possess a helpful attitude while servicing and knowledgeable regarding cars they are servicing. Thank you !
12/5/2018
Wendee O. VERIFIED CUSTOMER
Richard treats me very well.He makes me feel very important.
12/5/2018
Wendy C. VERIFIED CUSTOMER
Great service. Enjoy working with him
12/5/2018
Kristi B. VERIFIED CUSTOMER
Great to see you again Gordon. Thank you for taking care of me and my little cat that I depend on to get me from place to place in life.
12/5/2018
Maureen S. VERIFIED CUSTOMER
Very helpful and professional. Always a good experience with Gordon!
12/5/2018
Shirley A. VERIFIED CUSTOMER
They took a bad situation, flat tire and turned it into a positive day! That’s why I always come back.
12/5/2018
Lily B. VERIFIED CUSTOMER
It went great, and I was very happy with the service!
12/5/2018
Joe M. VERIFIED CUSTOMER
Thank you Greg. Fast and easy.
12/5/2018
Eric H. VERIFIED CUSTOMER
Richard is always attentive and his quality of service exceeds expectations. He is the reason why I keep coming back.
12/4/2018
Michael W. VERIFIED CUSTOMER
Thanks for the prompt and straightforward service.
12/4/2018
Jerry T. VERIFIED CUSTOMER
There were couple of small scratches on both side of the my car doors and the bottom of the passenger doors still very dirty after they cleaned the car the first time.
12/3/2018
Elvira O. VERIFIED CUSTOMER
I can always count on having the best service with Richard!!
12/3/2018
Mandar A. VERIFIED CUSTOMER
Great service. Very respectful of my time
12/3/2018
Ken L. VERIFIED CUSTOMER
I hate my Lexus and I will be sure to never get one again. This was the worst experience I have ever had and the representative told me to get the hell out of this place and to never come back. I sure as **** will.