I made an appointment for today (9/20) 7:30am on the phone yesterday, but there was no record of it when I arrived. Fortunately, Mr Solomon did a great job and made everything perfect!
Also, recall parts not in stock, so I will have to come In again for that.
9/21/2025
Robert H. VERIFIED CUSTOMER
Great work
9/21/2025
Jeanne L. VERIFIED CUSTOMER
Michael was so helpful
9/20/2025
Jesus H. VERIFIED CUSTOMER
David, did a great job with explaining the best way for me to maintain and keep my IS 300 running at peak performance. Appreciate David’s insight and advice.
9/20/2025
Elsie S. VERIFIED CUSTOMER
The service was fast and reliable. We are very pleased. At my request, we were shuttled to IHOP and back to Lexus. All great!
9/20/2025
Martha Y. VERIFIED CUSTOMER
Great service adviser
9/20/2025
Anne S. VERIFIED CUSTOMER
George was great. Direct. Answered questions and handled everything quickly. Great
9/20/2025
Iman K. VERIFIED CUSTOMER
Michael was amazing and took care of everything
9/20/2025
Alfonso D. VERIFIED CUSTOMER
Yes absolutely.
9/20/2025
Matthew S. VERIFIED CUSTOMER
I called Randy, and he provided steps to help me. My car was not able to start, he checked my profile, giving me number to call to tow the car per my warranty membership. The number he gave me directed me to a different number and I was asked to pay the tow fee first. The car got towed finally to the dealership, Randy took care of me and my car, and followed up with his manager to reimburse my tow fee expense. How I explained may seem very straightforward but when your car suddenly died, you called and got transferred one call to another call, paid upfront vs expecting the warranty covers it right away, all the stress, if I don’t have Randy there, it would be worse.
9/20/2025
Inc. M. VERIFIED CUSTOMER
I’ve commented before regarding the outstanding service the Putnam Lexus team provides. They continue to do so. The mechanical service department, gold service detailing, and office staff are top level professionals. And!, Alma tops every service off with friendly assistance. Thank you Putnam. Well done.
9/20/2025
Joan H. VERIFIED CUSTOMER
Every professional was superb.
9/20/2025
Homayoun S. VERIFIED CUSTOMER
Over and beyond satisfied
9/20/2025
Veronica S. VERIFIED CUSTOMER
Alma is easily one of the best customer service reps I’ve ever encountered. Time after time she continues to always go above and beyond in terms of her professionalism, her friendliness and overall pleasant demeanor. Alma always made sure that my Lexus was well-maintained and promptly returned my calls whenever I had any questions. I can always count on the best service when I know that Alma is helping me.
9/20/2025
Marcial V. VERIFIED CUSTOMER
The staff is pleasan and I’m satisfied with the work performed on my car
9/19/2025
Randy B. VERIFIED CUSTOMER
Randy continues to provide excellent customer service. I go out of my way to make sure he's the POC for any/all of my car's service needs, and not just because we share the first same name!
9/19/2025
David M. VERIFIED CUSTOMER
Randy is #1
9/19/2025
Daniel G. VERIFIED CUSTOMER
Best service advisor that I have had over the many years coming to Putnam. She was able to answer all my questions thoroughly.