David made the experience simple and straightforward. He was very kind, honest, and explained things well. Was great experience and appreciated his support.
9/17/2025
Kathleen M. VERIFIED CUSTOMER
Our service advisor Michael Kim was not only professional in every way but also generous in providing the best advice for our 2006 Lexus IS 250.
Locating the reason our car was jerking when pressing the brakes was pure genius by the service professionals and inspectors! A huge thank you. Our automobile is operating and driving smoothly!
9/17/2025
Shannon K. VERIFIED CUSTOMER
Appreciated how friendly George was and how he didn’t have me wait but took my key that’s battery was dying and replaced it and there was a mix up with billing and he went and found the paperwork so I didn’t have to go out of my way to find it. Appreciates him.
9/17/2025
Donna B. VERIFIED CUSTOMER
The team is so prompt with the updates and letting me know recommendations for service. I have a 2013 RX and at this point expect to sold on “get this” or “you need this.” I very much appreciate that the team is candid on addressing the diagnostic and not adding on other items randomly. It’s a great team!
9/17/2025
Kristen C. VERIFIED CUSTOMER
Efficient, friendly service. Thank you.
9/15/2025
Susie D. VERIFIED CUSTOMER
Michael is an excellent advisor.
9/15/2025
Maria G. VERIFIED CUSTOMER
I was very pleased with the service provided by Benjamin. He listened carefully and understood both my car’s needs and my budget at that moment. His attention to detail and willingness to find the best solution made the entire experience excellent. I left completely satisfied and truly appreciate his outstanding assistance.
9/15/2025
Waddah C. VERIFIED CUSTOMER
Professional and effective service.
9/15/2025
Nancy D. VERIFIED CUSTOMER
The car is fine—but the online scheduler is a complete fail. I came at the time I had scheduled and was told that I HAD to leave the car and take a loaner. I had NOT wanted a loaner, and HAD scheduled my day to simply wait for my car during a routine service. Taking a loaner always means being treated like a criminal by the person doing the paperwork. A loaner also means spending at least an hour and a half the next day going to fill it with gas, driving to Lexus, waiting for the paperwork, checking the pricing, and finally receiving my car back. The online scheduler is a failure. I never want a loaner again.
9/14/2025
Eddy C. VERIFIED CUSTOMER
Good service.
9/14/2025
Joselito N. VERIFIED CUSTOMER
Randy is da best!
9/14/2025
Jim R. VERIFIED CUSTOMER
Randy is great
9/14/2025
Ruth C. VERIFIED CUSTOMER
David, so knows what he’s doing, that he points out items that I should be looking for when I can’t really understand all the buttons in my car and what I must do & they’re trying to tell me. He continues to help me, as I do pop in from time to time to just ask a question… And always takes care of me… I am so grateful to David and LEXUS for having hired such a special person who is so knowledgeable about the Lexus automobiles!
I have to also say that because I have been so happy with LEXUS service for many years, & I do mention it when chatting, that four or five of my friends have gone out and bought a brand new Lexus because they like that special helpt and care that your LEXUS staff gives… Especially David!
I have to go on and say something personal, because I am an older gal now who has lost my husband and has no family… And my late hubby was a real brainiac when it came to automobiles… So this is a really special challenge!!! David jumps in and answers all my concerns each time I pop in to the Lexus dealership! Can’t thank him enough as my car is my life and I’m so happy to be with my LEXUS!
9/14/2025
Terri E. VERIFIED CUSTOMER
Excellent Service and Very Professional Personnel! Thank you Putnam Lexus!
9/14/2025
Sylvia L. VERIFIED CUSTOMER
????
9/14/2025
Chang S. VERIFIED CUSTOMER
George did an excellent job on my car. The work finished on time, and I greatly appreciated the frequent updates during the work.
9/14/2025
Bruno E. VERIFIED CUSTOMER
The Service was exzellent. The Job was done in a Short time and was explained. The courtesy van to and from dealership did not require waiting. The Service adviisor Provided Platinum Service.
9/13/2025
Yuan-Kwei L. VERIFIED CUSTOMER
Great service. Thank you, Randy.
9/13/2025
Mary K. VERIFIED CUSTOMER
Great customer service. He is a valued employee. Am grateful he is my service representative